What are the responsibilities and job description for the Help Desk Technician position at Technology in Motion, LLC?
The Help Desk Technician is responsible for handling Second-level support of Service Requests. This relates to technologies that include Workstations, Printers, Phones (Office and Client-issued Cell Phones), Network, and other similar items utilized by Clients.
Duties:
-Answer incoming Support Calls
-Work assigned tickets, keeping updates between 1-2 Business Days
-Provide both Technician Support and Customer Service with all interactions with End-users
Additional Duties:
-Strive to provide the best support possible, along with providing fast turnaround times with Issue Resolution
-Ability to work in a Team, and have effective communication
-Help to maintain/improve Customer Service, Perception, and Satisfaction
Software Support:
-VMWare Horizon
-Windows-based Operating Systems
-Microsoft Office – Outlook, Excel, etc
-Android-based devices
-Other client-specific applications
Knowledge, Skills, and/or Abilities – Recommended:
-Interpersonal skills – Telephony, Communication, Active listening, and Customer-care
-Ability to multi-task and adapt to changes quickly
-Typing skills, to ensure quick and accurate entry of Service Request Details
-Self-motivated, with the ability to learn and improve on skills
-Technical awareness – Ability to match resources to technical issues appropriately
-Critical thinking and Diagnosis skills for Technical Issues
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Microsoft Windows Server: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17