What are the responsibilities and job description for the Technical Support Analyst (Mac and Windows) position at TekStream Solutions?
TekStream Solutions has an immediate need for a Technical Support Analyst with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:00 pm ET.
Responsibilities:
- Greet and welcome customers into walk-up support area, and engage proactively in supporting their technology needs
- Provide excellent, effective troubleshooting of devices including Mac and Windows laptops, iOS and Android mobile devices
- Open, document, and route support incidents effectively
- Monitor, stock, and maintain technology vending machines across campus
- Install, replace, and troubleshoot campus monitors and other technology equipment
- Walk to a user’s workspace and assist with troubleshooting of monitors, printers, and other on-campus technology equipment
- Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
- Assist in delivery of laptops to new staff during new hire classes
Qualifications:
- 5 years technology support experience for a large-scale environment
- 5 years experience supporting Mac and Windows endpoints
- 3 years experience providing in-person technology support
Preferred Qualifications:
- Apple Certified Support Professional
- Microsoft Security, Compliance, and Identity Fundamentals
- ITIL Foundation training
- CompTIA A Certification
Candidates must be authorized to work for any employer in the US, on a direct W2 of TekStream Solutions (no C2C). Candidates must be local to Atlanta, and willing/able to work on site, Monday-Friday, 8:30am-5:00PM, ET. Uniform Polo will be required and provided.