What are the responsibilities and job description for the Senior ServiceNow Architect position at TekStream Solutions?
Clearance: U.S. Citizen; Active DHS Clearance, DoD Top Secret Clearance, or Q-level Clearance.
Our client is seeking a Senior ServiceNow Architect who will serve as a technical lead and architect to design, build, and optimize ServiceNow workflows, integrations, and modules while guiding stakeholders on best practices, platform enhancements, and secure scaling of ServiceNow across the enterprise. This role will provide both hands-on development and enterprise-level architectural guidance for the Government Community Cloud (GCC) ServiceNow platform. This role will lead projects involving ServiceNow implementation and innovation. Responsibilities include designing prototypes, mentoring staff, and contributing to business strategy.
YOUR FUTURE DUTIES AND RESPONSIBILITIES
- Lead design and architecture of ServiceNow solutions to support multiple task areas.
- Define and enforce ServiceNow development standards, platform governance, and security controls.
- Imagine and prototype innovative ServiceNow solutions with ServiceNow AI platform and/or integrations with external AI tools.
- Ensure ServiceNow aligns with government standards and FedRAMP requirements.
- Work with stakeholders to define scope, gather requirements, develop the implementation roadmap, and ensure the ServiceNow platform design aligns with business processes and objectives.
- Oversee platform configuration, integrations, and delivery lifecycle: Manage build activities across dev/test/prod environments, ensure data migration and workflows are implemented according to standards, and track dependencies across workstreams.
- Drive quality assurance, compliance, and transition to operations: enforce best practices, coordinate testing and UAT, manage change control, ensure documentation is complete, and support knowledge transfer and go-live readiness.
- Present ServiceNow roadmaps, architecture decisions, and enhancement strategies in PMRs and stakeholder meetings.
- Serve as the ServiceNow subject matter expert for government leadership and OIT governance bodies.
QUALIFICATIONS
- U.S. Citizen; Active Top-Secret Clearance or DHS Public Trust Clearance.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline.
- 7 years of development/architecture experience, with at least 3 years in a senior architect role supporting ServiceNow development work.
- Hands-on experience with JavaScript.
- Proven experience working with scoped applications in ServiceNow.
- Proficient in cloud-based enterprise application platforms for IT services, operations, and business management.
- Experience working in agile teams.
- Proven ability to design, configure, and implement complex ServiceNow modules and workflows.
- Deep understanding of ServiceNow platform architecture, scripting, and integration methods (APIs, web services, MID servers).
- Experience supporting federal enterprise programs, with emphasis on governance and compliance.
- Strong communication skills to interact with technical teams and government stakeholders.
NICE TO HAVES
- ServiceNow Application Developer / CSA (Certified ServiceNow Administrator) certifications highly desirable.
- Experience with DHS or CBP programs.
- Knowledge of enterprise governance and AI/automation initiatives.
- Familiarity with Section 508, FISMA, and FedRAMP requirements.
Clearance: U.S. Citizen; Active DHS Clearance, DoD Top Secret Clearance, or Q-level Clearance.