What are the responsibilities and job description for the Laptop Configuration Technician (Mac and Windows) position at TekStream Solutions?
TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers.
Job Responsibilities:
- Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location
- Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs
- Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users
- Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
Qualifications:
- 5 years Windows and Mac device configuration experience
- 5 years experience supporting Mac and Windows endpoints
- Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations
- Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise
- Certification (such as Apple, Microsoft, or CompTIA) preferred
Interested and qualified candidates please apply here or send resume directly to Rosie.Steele@TekStream.com.