What are the responsibilities and job description for the Application Support Engineer ( level 2 support) position at Tekniforce?
We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position.
Responsibilities as Application Support Engineer:
- Perform root cause analysis
- Processing and tracking incidents and issues concerning software development
- Participating in the quality assurance process for new software releases
- Monitoring of our customer systems
- Willingness to travel both nationally and internationally
- Provide responsive support service within contracted service level agreement (SLA)
- Provide exceptional support for retail POS and transaction applications
- Proactively identify issues that might need to be addressed by management and or product development
- Document cases in our JIRA ticket management system
- Learn applications and technical architecture
- Follow up on open issues with customers and management
Required Skills and Experience for Application Support Engineer:
- 7 years of working experience with Systems Software Support
- Point of Sale software and hardware experience is a hugh plus
- Experience with Oracle/MS SQL/HANA and Clustering.
- Experience with Tomcat/Netweaver.
- Experience in virtualization
- Extensive experience in the administration of Windows and Linux
- Bachelor's degree in technology related field highly preferred
- Ability to demonstrate customer service skills to be able to solve customer service issues, both technical and account level
- Excellent analytical, problem solving, multi-tasking skills; work independently or as part of a team
- Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems procedures
- Superior oral and written communication skills
- Self-motivated and goal-orientated
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Salary : $80,000 - $90,000