What are the responsibilities and job description for the L3 Data Center Technician position at Tekgence Inc?
Job Title: L3 Data Center Technician
Location: Santa Clara, CA
Work Setting: Onsite
Engagement: Contract – 12 Months
Role OverviewWe are seeking an experienced Data Center Technician (L3) to support the installation, maintenance, troubleshooting, and optimization of large-scale, high-performance data center infrastructure for a WWT customer. This role requires advanced technical expertise in server hardware, networking, cabling, and data center operations. The ideal candidate is a self-driven problem solver who can independently execute complex tasks, mentor junior technicians, and ensure operational excellence in a fast-paced, mission-critical environment.
Key Responsibilities
- Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware.
- Perform advanced rack and stack activities, including rail installation, structured cabling, power distribution, and hardware integration.
- Diagnose and resolve hardware failures involving servers, GPUs, storage systems, networking equipment, and supporting infrastructure.
- Execute firmware updates, BIOS configuration changes, hardware replacements, and system validation.
- Support large-scale hardware deployments, refreshes, migrations, and expansion projects.
- Perform root cause analysis on infrastructure issues and implement corrective actions.
- Monitor data center health, environmental conditions, and equipment status using DCIM and monitoring tools.
- Follow established operational procedures, change management processes, and documentation standards.
- Collaborate with engineering, operations, networking, facilities, logistics, and vendor teams to resolve complex technical issues.
- Mentor L1 and L2 technicians by providing technical guidance, training, and escalation support.
- Ensure compliance with safety standards, ESD procedures, security policies, and operational best practices.
- Participate in on-call rotations and support maintenance windows outside of standard business hours when required.
Required Qualifications
- 5 years of experience supporting enterprise or hyperscale data center environments.
- Strong knowledge of x86 server architecture, GPU-based systems, storage platforms, and enterprise networking equipment.
- Experience with rack and stack deployments.
- Experience with structured copper and fiber cabling.
- Experience with server diagnostics and hardware repair.
- Experience with power distribution systems (PDUs).
- Experience with remote management tools (iLO, iDRAC, IPMI, Redfish).
- Understanding of Layer 1 and basic Layer 2 networking concepts.
- Experience reading rack elevations, network diagrams, cable matrices, and technical documentation.
- Familiarity with Linux operating systems and basic command-line troubleshooting.
- Experience using ticketing systems such as ServiceNow, Jira, or similar ITSM platforms.
- Strong analytical, troubleshooting, and organizational skills.
- Excellent written and verbal communication skills.