What are the responsibilities and job description for the Desktop Support Specialist position at Tekgence Inc?
Service Desk Engineer (level 1 & level 2 Engineer)
Sunnyvale, CA or San Jose, CA (5 days Onsite)
Contract & FTE (Both)
Skill required – Incident Management , TCIP Protocol , Troubleshooting, scripting language , ITIL etc
Job Description:
• Strong experience on Infrastructure side with architecture, design patterns, reliability and scaling of new and current systems.
• Experience leading and commanding incidents, including driving root cause analysis, coordinating cross-functional teams, and ensuring follow-through on corrective actions.
• Experience building observability from the ground up — defining SLOs/SLIs, closing monitoring gaps, and implementing alerting strategies that catch failures before customers do.
• Proficiency in Linux kernel internals, with exposure to scheduler, memory allocation, and driver subsystem.
• Experience writing high quality code with at least one programming language (Python, Go, or similar).
• Experience with system-level debugging, including kdump, and kernel panic analysis..
• Proficiency in Infrastructure as Code tooling (Ansible, Terraform, Kubernetes) and CI/CD practices (GitLab CI, AWX, etc.) for bare-metal or cloud infrastructure..
• Experience with TCP/IP and network programming.
• Experience with distributed storage systems and understanding of one or more of object, block, and file storage paradigms..
Direct: 469-421-5604 , Ext- 218 • nitesh.j@tekgence.com
Linkedin: linkedin.com/in/nitesh-ch-a378b5222
6655 Deseo Dr, Suite 104,Irving, TX , 75039 • www.tekgence.com