What are the responsibilities and job description for the Fiber Change Management/ Network Operations Analyst position at TekCom Resources, Inc.?
Position Summary
Overall duty is to coordinate and or manage maintenance events within our client’s network such that there will be minimize disruption to customer base, and ensure that each affected customer’s service is restored in timely manner.
This is a 100% remote role, must be in the South Florida or Rochester, NY areas. Orientation & Training will be in office for 2 weeks, Monday – Friday, 8am-5pm. Hours after training will be 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. The shift will begin at 10 PM and ending at 8 AM. You should expect at least one of the days to be a weekend. Sat or Sun.
Job Responsibilities
•Maintenance Coordination- Internal and Vendor Maintenance Management.
•MOP Assessment.
•Maintenance Event Approval.
•Impact Analysis- Circuit Impact Research, Assessment, and Validation.
•Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
•Internal, Vendor and Customer Scheduling & Coordination.
•Research customer Information to ensure each customer is properly notified.
•Proactive Customer Communication & Notifications
•CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
•Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
•Serve as the primary point of contact for all Change Management SA inquiries.
•Various Record Validation Projects.
What it takes to catch our Eye:
•Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. 3-5 years’ telecommunications experience required. Solid experience with standard MS Office Products. NMS alarm monitoring. Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail, good organizational skills, ability to multitask, must possess a positive attitude and be a cross functional team player
Key Skills: Fiber Change Management / Network Operations Analyst, NOC analyst change management analyst, cisco, routers, switches, Cisco routers and switches Cisco ONSLucent DMXJuniper MX and EX series, CCNA, CCNP, ITIL, Network - preferred. Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus, Outside Plant, Fiber Design Specialist, SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. NMS alarm monitoring. Rochester, NY, 585, 716 area code #TekComJobs
** Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity. ***
Benefits:
Excellent employee benefits are available.
What We Do
We're Telecom Infrastructure Staffing Specialists.
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses.
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.
Eligibility:
Candidates must have current eligibility to work in the USA. Unfortunately, visa sponsorship, transfers, OPTs, or C2C arrangements cannot be accommodated for this opportunity.
Benefits:
Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental. Employees can enroll in our company’s 401k plan after meeting the enrollment criteria.
Technologies We support:
Wireless: 4G, 5G, LTE, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline: Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning
About Us:
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.
TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission:
As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity:
TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.
TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. In keeping with this commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: USAllRecruiters@TekComResources.com.
Overall duty is to coordinate and or manage maintenance events within our client’s network such that there will be minimize disruption to customer base, and ensure that each affected customer’s service is restored in timely manner.
This is a 100% remote role, must be in the South Florida or Rochester, NY areas. Orientation & Training will be in office for 2 weeks, Monday – Friday, 8am-5pm. Hours after training will be 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. The shift will begin at 10 PM and ending at 8 AM. You should expect at least one of the days to be a weekend. Sat or Sun.
Job Responsibilities
•Maintenance Coordination- Internal and Vendor Maintenance Management.
•MOP Assessment.
•Maintenance Event Approval.
•Impact Analysis- Circuit Impact Research, Assessment, and Validation.
•Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
•Internal, Vendor and Customer Scheduling & Coordination.
•Research customer Information to ensure each customer is properly notified.
•Proactive Customer Communication & Notifications
•CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
•Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
•Serve as the primary point of contact for all Change Management SA inquiries.
•Various Record Validation Projects.
What it takes to catch our Eye:
•Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. 3-5 years’ telecommunications experience required. Solid experience with standard MS Office Products. NMS alarm monitoring. Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail, good organizational skills, ability to multitask, must possess a positive attitude and be a cross functional team player
Key Skills: Fiber Change Management / Network Operations Analyst, NOC analyst change management analyst, cisco, routers, switches, Cisco routers and switches Cisco ONSLucent DMXJuniper MX and EX series, CCNA, CCNP, ITIL, Network - preferred. Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus, Outside Plant, Fiber Design Specialist, SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. NMS alarm monitoring. Rochester, NY, 585, 716 area code #TekComJobs
** Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity. ***
Benefits:
Excellent employee benefits are available.
What We Do
We're Telecom Infrastructure Staffing Specialists.
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses.
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.
Eligibility:
Candidates must have current eligibility to work in the USA. Unfortunately, visa sponsorship, transfers, OPTs, or C2C arrangements cannot be accommodated for this opportunity.
Benefits:
Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental. Employees can enroll in our company’s 401k plan after meeting the enrollment criteria.
Technologies We support:
Wireless: 4G, 5G, LTE, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline: Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning
About Us:
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.
TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission:
As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity:
TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.
TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. In keeping with this commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: USAllRecruiters@TekComResources.com.
