What are the responsibilities and job description for the Fiber Change Management Analyst position at Primary Talent Partners?
Primary Talent Partners has a 12 month contract opening for a Fiber Change Management Analyst with a Telecom client of ours. There is no field work with this role.
Location: Doral, Fl or Rochester, NY- 100% Remote in local area
Orientation: 2 weeks, M-F, 8 am to 5 pm in the office (please ensure your candidate can do this)
Hours that will be worked with details: 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. Shift beginning at 10 PM and ending at 8 AM. They should expect at least one of the days to be a weekend. Sat or Sun. (please ensure your candidate is ok with the schedule)
Position Summary:
Overall duty is to coordinate and or manage maintenance events within Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.
Job Responsibilities:
•Maintenance Coordination- Internal and Vendor Maintenance Management.
•MOP Assessment.
•Maintenance Event Approval.
•Impact Analysis- Circuit Impact Research, Assessment, and Validation.
•Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
•Internal, Vendor and Customer Scheduling & Coordination.
•Research customer Information to ensure each customer is properly notified.
•Proactive Customer Communication & Notifications
•CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
•Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
•Serve as the primary point of contact for all Change Management SA inquiries.
•Various Record Validation Projects.
Job Knowledge/Experience:
•Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
•3-5 years telecommunications experience required.
•Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
•Good judgment, concentration, and decision-making skills.
•Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate.
•Extreme attention to detail.
•Good organizational skills.
•Ability to multitask.
•Must possess a positive attitude.
•Cross functional team player
Desired:
• 2-4 years related Service Provider experience
Systems/Certifications:
•CCNA, CCNP, ITIL, Network - preferred
•Cisco routers and switches Cisco ONS Client DMX Juniper MX and EX series
•Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus
Education:
HS Diploma or GED
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
Location: Doral, Fl or Rochester, NY- 100% Remote in local area
Orientation: 2 weeks, M-F, 8 am to 5 pm in the office (please ensure your candidate can do this)
Hours that will be worked with details: 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. Shift beginning at 10 PM and ending at 8 AM. They should expect at least one of the days to be a weekend. Sat or Sun. (please ensure your candidate is ok with the schedule)
Position Summary:
Overall duty is to coordinate and or manage maintenance events within Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.
Job Responsibilities:
•Maintenance Coordination- Internal and Vendor Maintenance Management.
•MOP Assessment.
•Maintenance Event Approval.
•Impact Analysis- Circuit Impact Research, Assessment, and Validation.
•Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
•Internal, Vendor and Customer Scheduling & Coordination.
•Research customer Information to ensure each customer is properly notified.
•Proactive Customer Communication & Notifications
•CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
•Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
•Serve as the primary point of contact for all Change Management SA inquiries.
•Various Record Validation Projects.
Job Knowledge/Experience:
•Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
•3-5 years telecommunications experience required.
•Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
•Good judgment, concentration, and decision-making skills.
•Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate.
•Extreme attention to detail.
•Good organizational skills.
•Ability to multitask.
•Must possess a positive attitude.
•Cross functional team player
Desired:
• 2-4 years related Service Provider experience
Systems/Certifications:
•CCNA, CCNP, ITIL, Network - preferred
•Cisco routers and switches Cisco ONS Client DMX Juniper MX and EX series
•Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus
Education:
HS Diploma or GED
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Salary : $30 - $34
