Client Service Representative

Title: Client Service Representative Arbitration Support
Pay Rate Range: $20.00 - 20.90/hr.
Employment Type: Contract (W2 through Tekberry)
Assignment Duration: April 2026 October 2026
Schedule: Full-time, Monday Friday
Work Arrangement: 100% Onsite
Location: Ocoee, FL 34761
Job Code: 1484835

Job Overview

Tekberry is seeking a Client Service Representative (CSR) to support our client's Arbitration Hub operations. This role serves as the primary point of contact for customers, providing high-quality support across phone, chat, and email channels.

The ideal candidate will be able to work independently, manage multiple tasks, and confidently resolve customer issues while maintaining professionalism and strong communication. This role requires a proactive, solutions-oriented mindset and the ability to drive issues through to resolution.

As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision, and 401(k) options.

Serve as the primary point of contact for customer inquiries via phone, chat, and email
Handle high-volume inbound and outbound calls efficiently and professionally
Manage customer issues from identification through resolution

Identify, assess, and resolve customer concerns in a timely manner
Partner with internal teams (IT, Product, Operations) to resolve escalations
Monitor and follow up on all open issues to ensure completion

Build and maintain strong relationships with customers and partners
Educate customers on processes, products, and services
Support dealers and internal teams in resolving operational issues

Accurately document all customer interactions and updates in internal systems
Track exceptions and contribute to process improvement efforts
Help identify best practices and workflow enhancements

1 3 years of customer service experience
Ability to handle high-volume inbound and outbound calls
Strong verbal and written communication skills
Detail-oriented with strong problem-solving abilities
Ability to work independently with minimal supervision
Strong multitasking and organizational skills
Ability to remain calm and professional under pressure

Experience in call center or high-volume customer support environments
Experience handling escalations or complex customer issues
Experience in automotive, logistics, or service-based industries

This is an onsite role supporting a fast-paced customer service environment. The position requires strong attention to detail, the ability to manage multiple customer interactions, and collaboration across teams.

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