What are the responsibilities and job description for the Guest Experience Coordinator position at Tehila Aesthetics?
Job Overview
We are seeking a dedicated and dynamic Guest Experience Coordinator to join our growing team. This role is pivotal in ensuring that every guest has an exceptional experience from the moment they arrive until their departure. The ideal candidate will possess a strong background in customer service, with a keen eye for detail and accuracy. As a Guest Experience Coordinator, you will assist in the front desk operations and ensure that our standards of excellence are consistently met.
Duties
- Greets each patient warmly upon arrival, serve as primary point-of-contact for all patient inquiries (telephone, email, website, etc) and ensure efficient transfer of care to other staff members as appropriate. Provide new patients with initial documentation and medical history forms to complete.
- Confirms with each patient upon each visit that patient information on file with the practice is accurate and up-to-date. Accurately records updates and corrections as needed.
- Regularly checks patients in the waiting room to ensure each is comfortable. Reassures those patients subject to excessive waits and informs clinical staff of status as needed. Ensures furnishings are orderly and clean.
- Serves as primary individual responsible for answering all patient inquiries. Greets each patient warmly, listens carefully, then directs the call appropriately.
- Provides assistance in medical chart preparation and maintenance, scheduling, data entry, and other tasks as required. Work with providers to develop and prepare patient-specific treatment plans.
- Review practice specials and financing options with patients. Complete follow-up correspondence with all patients, as appropriate. Performs other duties and assumes various responsibilities as determined by the supervisor.
Experience
- Experience in a similar capacity involving direct communication with the public, preferably in a medical or retail setting.
- High school graduate.
- Familiarity with medical practice operations such as patient privacy practices.
- Strong understanding of guest service principles and practices within the aesthetics industry.
Essential Skills and Abilities
- Superior interpersonal and communications skills.
- Commitment to delivering outstanding customer service regardless of circumstances.
- Able to successfully manage multiple tasks simultaneously, including prioritization of tasks.
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members.
- Exceptional personal organizational skills.
- Attentive to detail.
- Appropriate sense of discretion in dealing with varied and difficult situations.
- Dedication to presenting a professional and positive image to both internal and external customers.
Job Type: Full-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16