Enrollment Experience Coordinator

Classification/FLSA Status: Level II (Exempt Administrative)

Primary Function: The Enrollment Experience Coordinator, under the supervision of the enrollment operations manager, provides operational, administrative, and event-based support to Enrollment Services. This role is responsible for planning and executing prospective student engagement activities while also supporting the day-to-day operational functions of the admissions office. The coordinator serves as a key operational partner in enrollment growth by ensuring efficient workflows, accurate data management, strong customer service, and well-executed on campus recruitment events aligned with the College’s strategic plan.

• Support daily enrollment operations by assisting with admissions workflows, maintaining operational continuity, and following documented procedures while identifying opportunities for process improvement.

• Maintain accurate CRM records through timely data entry, document tracking, student file creation, and routine audits to ensure data integrity and compliance.

• Provide front-line support to prospective students and families by managing the admissions phone line, electronic mailbox, website chat, and daily admissions mail.

• Assist enrollment specialists with application processing, document acknowledgment, and ongoing administrative support.

• Support basic reporting and data tracking related to enrollment activities and events to aid operational analysis and decision-making.

• Plan, manage, and coordinate campus visits and recruitment events for prospective students, school groups, and education professionals, including communication, scheduling, materials preparation, lodging coordination, and internal logistics.

• Maintain visit-related website content, calendars, and CRM records to ensure accurate scheduling, attendance tracking, and data integrity.

• Manage post-event follow-up and closure activities, including surveys, thank-you communications, reimbursements, vendor payments, meal vouchers, and data compilation for leadership review.

• Conduct campus tours as needed, including coverage for walk-ins and unexpected visits, to ensure a consistent and welcoming visitor experience.

• Collaborate with the Enrollment Marketing Coordinator and the Marketing and Communications team to support content development for publications, digital communications, and social media that engage prospective students.

• Provide logistical and administrative support for recruitment travel, including preparation, coordination, and mailing of materials for enrollment specialists and college representatives.

• Maintain inventory systems and order supplies to support office operations, campus visits, recruitment events, the Student Ambassador program, and Showcase Sherman Weekend.

• Train, assign, and supervise work-study students and Student Ambassadors as applicable, ensuring tasks are completed accurately and on time.

• Provide consistent, high-quality customer service and support to all prospective students throughout the admissions process.

• To participate in professional development opportunities, as needed and permitted by budget

• To participate in the annual Lyceum program

• To fulfill other duties as assigned by the enrollment operations manager

• To lend enthusiastic support to college policies and to fellow co-workers particularly in the presence of students

• To demonstrate commitment to the mission of Sherman College in any way correlated to the position

• Bachelor’s degree plus two or more years of related experience in admissions, enrollment services, office administration, or a related field.

• Excellent customer service, interpersonal and communication skills with ability to engage effectively with a diverse internal and external populations.

• Working knowledge of office management practices, administrative procedures, and operational workflows.

• Ability to work independently and collaboratively collaboratively in a fast-paced environment.

• High attention to detail with strong data entry skills and the ability to execute daily functions within a CRM system.

• Ability to compose reports, correspondence, accurately and professionally.

• Strong organizational skills with the ability to manage multiple priorities efficiently.

• Knowledge of chiropractic education or healthcare-related academic programs

• Previous experience working in a college or university setting.

• Bilingual (written and verbal) in English and Spanish

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, stand, sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus. Employee may also be required to pull, lift and/or carry 25 lb. maximum.

Mental stress: Fast-paced office environment with numerous and simultaneous demands and deadlines.

Work environment: While performing the duties of this job the employee works in a controlled work environment and the noise level in the work environment is usually minimal.

General sign-off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.