What are the responsibilities and job description for the T1 Help Desk Specialists - Remote near Ashburn or Orlando position at TEEMA?
IT Help Desk Professionals (Tier 1)
Overview We are actively recruiting for multiple IT support roles, with a dedicated focus on candidates with bilingual capabilities in English and Spanish. These positions support a large-scale government trade and cargo processing systems well as external-facing government applications.
General Requirements for Roles
- The positions are primarily remote.
- Candidates must reside within commuting distance, which is 50 miles of Ashburn, VA (near Washington DC) or Orlando, FL.
- Schedules consist of rotating shifts.
- Working schedules require 24x7x365 coverage.
- U.S. Citizenship is required for clearance authorization.
- Candidates must be able to pass a Federal Background Investigation.
Help Desk Specialist I
- Bilingual skills in English and Spanish are strongly preferred.
- The role involves providing 24x7x365 bilingual support for trade-related inquiries as needed.
- This position serves as a centralized Tier 1 customer support POC for external customers.
- Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ticket escalation.
- Candidates need a minimum of 1 year of IT help desk or technical customer support experience.
- A high school diploma or equivalent is required.
- The salary for this position is up to $37,440.
Salary : $16 - $18