What are the responsibilities and job description for the Fairfax Mobile Service Technician position at Ted Britt Ford?
Automotive Mobile Service Technician
Position Summary:
We are seeking a skilled and customer-focused Mobile Service Technician to join our growing Ford dealership team. This role is responsible for performing maintenance and light repair services at customers’ homes, workplaces, or other off-site locations using a fully equipped mobile service van. The ideal candidate is self-motivated, dependable, and committed to delivering excellent service while representing the Ford brand on the road.
We Offer:
- Competitive Pay
- Ongoing professional training
- Excellent benefits package including
- Medical
- Dental
- Vision
- Life, Long Term Disability, Critical Illness, Accident Insurance
- Legal Shield
- 401(k) and profit-sharing plan with employer match
- Paid Holiday, Sick and Vacation Time
Key Responsibilities:
- Travel to customer locations to perform scheduled maintenance and minor repairs (e.g., oil changes, tire rotations, battery replacements, recalls).
- Diagnose vehicle issues within the scope of mobile services and recommend next steps when dealership service is required.
- Operate and maintain the mobile service vehicle and tools in a clean, safe, and professional manner.
- Communicate clearly with customers about vehicle needs, services performed, and follow-up recommendations.
- Ensure all required paperwork, digital forms, and documentation are completed accurately and on time.
- Follow Ford and dealership safety protocols and maintain high-quality workmanship.
- Maintain regular inventory of parts and supplies in the mobile service vehicle.
- Coordinate with service advisors and managers regarding schedules, customer updates, and special requests.
- Uphold a professional image and positive attitude as a representative of the dealership in the community.
Essential Functions (ADA Compliance):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Requirements:
- Frequently stand, bend, lift, and work under vehicles.
- Lift and carry up to 50 pounds regularly.
- Work in a variety of outdoor conditions (rain, heat, cold).
- Use hand and power tools safely and effectively.
- Driving Requirements:
- Valid driver’s license with a clean driving record.
- Comfortable driving a commercial-size service van.
- May require DOT medical card, depending on state/local regulations.
- Work Environment:
- Primarily off-site/mobile; work performed outdoors or in customer driveways/parking lots.
- Occasional in-shop work or training at dealership facility.
Qualifications:
- High school diploma or equivalent required.
- Ford certification or equivalent ASE certifications preferred.
- Minimum 2 years of automotive repair/maintenance experience.
- Strong diagnostic and troubleshooting skills for light-duty vehicles.
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.
- Familiarity with Ford vehicle systems and mobile service tools is a plus.
