Quality Assurance Specialist - RMA

Tectran Manufacturing Inc. is an industry-leading manufacturer of air, hydraulic, and electrical systems for the transportation industry, serving heavy-duty tractor-trailer and bus markets. We are committed to delivering innovative, durable, and high-performance products that meet demanding customer and regulatory requirements.

Job Summary 

The Quality Assurance & RMA Coordinator manages the full Return Merchandise Authorization (RMA) lifecycle while supporting Quality Assurance initiatives that improve product reliability and customer satisfaction. This role combines hands-on failure analysis, regulatory compliance, data reporting, and cross-functional collaboration to drive continuous improvement and reduce product returns.

Responsibilities:

RMA Management & Failure Analysis

• Manage end-to-end RMA process from intake through disposition
• Review and validate warranty eligibility
• Perform product teardown, testing, inspection, and root cause analysis
• Determine and communicate disposition (repair, replace, credit, reject, return to stock)
• Track and analyze RMA metrics, including turnaround time and failure trends
• Develop dashboards and generate weekly/monthly reports

Quality Assurance & Compliance

• Inspect and evaluate raw materials, assemblies, and finished goods
• Perform and document testing per internal and customer requirements
• Investigate non-conforming materials (NCMR) and coordinate containment and rework
• Support Corrective and Preventive Actions (CAPA)
• Ensure compliance with DOT, FMVSS, ISO 9001, ISO 14001, SAE, and other applicable standards
• Serve as point of contact for regulatory requirements including Prop 65, REACH, RoHS, TSCA, GADSL, and Conflict Minerals

Continuous Improvement & Collaboration

• Partner with Engineering on root cause investigations and product improvements
• Provide feedback to Manufacturing on defect trends and systemic issues
• Collaborate with Production, Supply Chain, Customer Service, and suppliers to resolve quality concerns
• Participate in continuous improvement initiatives to reduce RMAs and improve processes

Education & Experience: 

• High school diploma or equivalent required
• Experience in product failure analysis and material evaluation
• Experience in a manufacturing or distribution environment preferred
• Electro-mechanical product experience preferred
• Bilingual (English/Spanish) a plus

Technical Skills

• Proficiency with inspection equipment (CMM, optical comparators, hand measurement tools)
• Ability to read and interpret technical drawings/blueprints
• Working knowledge of manufacturing and assembly processes
• Experience with quality tools (5-Why, Fishbone, Pareto, 8D)
• Proficiency in Microsoft Office
• Working knowledge of Internal Auditing; experience with planning and executing audits preferred
• Experience with basic in-house calibration of precision hand tools (calipers, micrometers) is preferred but not required

Core Competencies:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Self-motivated, proactive, and results-driven
• Collaborative team player

Safety Requirements: 

• Employee will be required to wear the provided PPE per the role requirements
• Follow site safety and any department specific protocols
• Report safety hazards or potential safety hazards to reporting Supervisor
• Attend company safety meetings

Physical Requirements:

• Prolonged computer work and desk time
• Frequent standing, walking, and bending throughout facility
• Ability to lift up to 50 lbs
• Frequent use of hand dexterity and near vision

Perks: 

• Health, Dental, Vision, Life and AD&D, and various voluntary insurance coverages
• 401(k) program with a company match
• Wellness program
• Paid time off (PTO) and holiday pay (10 days annually)
• $500 referral bonus

TECTRAN is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.