What are the responsibilities and job description for the Technical Support IT Specialist position at TECKNOMIC LLC?
The DC District Department of Transportation (DDOT) needs an onsite IT Specialist to provide end-user technical support, from front-line assistance to advanced troubleshooting and system configuration: incident resolution, service requests, workstation deployment, identity/access tasks, and enterprise-technology support. 100% onsite in Washington, DC.
What you’ll do
- Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person
- Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels
- Assist users with account access, password resets, MFA, and identity-management tasks
- Perform workstation setup, imaging, deployment, and peripheral configuration
- Support enterprise applications and departmental systems, including specialized tools
- Conduct root-cause analysis and implement long-term solutions for recurring problems; document in the ticketing system
What you need
- Bachelor’s degree in IT or related field, or equivalent experience
- 6 plus years providing IT support, service desk operations, or system troubleshooting
- Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking
- Experience supporting mobile devices (iOS and Android), including enterprise management profiles
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word) and ability to resolve basic and complex issues across multiple operating systems
- Familiarity with basic cybersecurity practices (MFA, endpoint protection, secure data handling) and ITIL incident, problem, and change management
Required skills
- End-user technical support and service desk operations (phone, email, ticketing, in-person)
- Hardware, software, and network troubleshooting at basic and advanced levels across Windows and MacOS
- Identity and access management: account access, password/MFA resets, security groups, and permissions
- Workstation setup, imaging, deployment, peripheral configuration, patching, and lifecycle management
- Mobile device support (iOS and Android) including enterprise management profiles
- Root-cause analysis, documentation, and ITIL incident/problem/change practices
Salary : $33 - $41