What are the responsibilities and job description for the Enterprise Technology Systems- Technical Product Analyst position at TechWish?
Description
Requirements Delivery
IAM Process Flow Diagrams
- Requirements gathering and documentation. Ability to analyze to manage business requirements through interviews, use cases and tools like ADO
- Risk Reduction: the analyst captures business requirements working with end users/customers to ensure we implement the appropriate PAM/JIT controls across our privileged user population. The analyst is responsible for maintaining exceptions/issues, submitting Risk Assessments, while working with the Engineers to get a solution implemented.
- Enhanced Security: the analyst meets with various teams on uses cases for onboarding their application(s) into CyberArk. The analyst collaborates with stakeholders to develop and implement efficient PAM solutions, which streamline access management processes and reduce administrative overhead.
- Compliance: The PAM analyst helps with audit requests and put together evidence packages to ensure compliance with internal policies and standards.
- Risk Mitigation: PAM Analyst helps to review and assign Vulnerability tickets to help minimize potential security risks.
- Planning and Reporting: PAM Analyst assists with Agile/SAFe processes and ensures quarterly PAM objectives are met as part of the overall Mission Padlock program. The analyst is responsible for generating weekly/monthly/quarterly metrics across the PAM program.
- Understanding identity and access management systems such as CyberArk, Saviynt
- Strong understanding of data schemas to ensure proper data integration with new IAM tools
- Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.
- Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog.
- Collaborate with vendors on the design, development, and delivery of new products and platforms.
- Evaluate alternative solutions and processes as necessary.
- Identify risks/issues and collaborate with the project/product team to mitigate.
- Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels.
- Manage multiple priorities independently and/or in a team environment.
- Bachelor’s degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience.
- 8 years experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or other related role.
- Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities.
- Knowledge of software/system engineering best practices.
- Effective planning, research, analytical, and problem-solving skills.
- Ability to effectively plan, organize, and prioritize multiple large, complex efforts.
- Ability to communicate technical concepts to both technical and non-technical stakeholders.
- Ability to manage multiple priorities independently and/or in a team environment to achieve goals utilizing effective planning, organization, and time management skills.
- Ability to resolve problems and identify root cause.
- Effective interpersonal, verbal, and written communication skills.
- Advanced skill in Microsoft Office application suite including Excel, PowerPoint, and Visio.
- Experience with Financial Services industry applications, systems, standards, practices, and trends.
- SAFe Agilist, Product Owner / Product Manager, Scrum Master, Lean Portfolio Management certification or other related SAFe certifications.
- Certified Scrum Master (CSM), DevOps, Microsoft Azure, or other IT industry certifications.
- Experience with Microsoft Azure DevOps.
Requirements Delivery
- Capture detailed stakeholder use cases, system requirements, and process flows specific to IAM components. Focus on identity lifecycle events like provisioning, authentication, password resets, and self-service workflows
- Database Schema Analysis Report, evaluating and documenting current LDAP directory schemas (e.g., OpenDJ) and relational (SQL) structures used in identity data sources (HR, KYC)
- Provide optimization recommendations—such as indexing strategies, normalization best practices, and configuration tuning—to enhance performance and maintain structure integrity
IAM Process Flow Diagrams
- Create visual process models illustrating key workflows: provisioning, authentication (including SAML, OAuth2/OIDC), self-service, and integrations with internal and external systems
- Diagrams should delineate decision points, exception pathways, and error handling routines
- Blueprint the consolidated architecture overview, data flows, attribute mappings, authentication protocols, and system interfaces
- Write step by step operational instructions for setting up and maintaining the IAM environment: installing components, configuring directories, setting policy agents, managing certificates, rolling back changes, and executing daily maintenance routines