Market Manager

Why Us?

We’re the leader in beautiful, institutional grade short term rental operations in the country and the creators of the "strOS" in the industry. We deliver delightful experiences to guests, partners and communities. And it all starts with you. You’re the local boots on the ground leader who gives a damn about the physical condition of the properties, their first impression, appearance, smell, if things work (you get the jist) and most importantly, the experience guests will have during their stay with us.

We plan on owning our homes for 5 years and with that, comes great growth, job security and incentives like bonuses. Not to mention, we’re actively growing in this market so the opportunities for advancement for the right person is fantastic. It truly is a CAREER.

What We’re Looking For?

A Market Manager oversees quality of our short term rentals, the guest experience and improves on local operations to drive incredible experiences for guests and profitable returns to owners and investors.

You're enthusiastic, detail oriented and prideful (aka you CARE & LOVE what you do) individual to be our Lead Market Manager in the General Poconos Market. The perfect candidate will make this portfolio their “baby” and own it as if these homes were yours.

Please Note: You must live locally and have access to reliable transportation, a clean driving record and pass a criminal background check with strong references.

A successful candidate in this role is solutions oriented, extremely detailed, can lead others and provide feedback to other stakeholders. You’re the boots on the ground and first point of contact at times but also the person who handles the “emergency” if needed as well. You have a hospitable personality and always want to make sure guests are taken care of, enjoy their stay and want to come back. You build relationships with vendors, know the cleaning staff by name and are upbeat with energy visiting and being the “owner” of beautiful homes. You’re also the person that holds other people accountable, like the handyman or the cleaner to make sure they’re always delivering a 5 Star service.

This candidate also focuses first and foremost on the guest experience thinking about “If I was a guest or family staying here….” things like first impressions, what the property looks and feels like, how it smells, ensures everything works before a guest arrives and that when you walk into the home or any of its amenities, you’re immediately delighted with a top tier experience visually, procedurally and in every other sense as well. Things are in their place, coffee and toilet paper are stocked, the home is in pristine condition, the basketball is inflated etc. You’re also the person that sits on every cushion of the couch or lays on the bed to see what the home looks/feels like “from that angle” to ensure you didn’t miss anything.

This person is a DOER. Meaning if the light bulb is out, they fix the light bulb. If the dining table wasn’t perfectly cleaned, they quickly wipe it down. If the bed has a crease where it shouldn’t, they briefly stop, and fix it. They notice the paint chipping in the corner and file a ticket. They notice that there's not enough paper towels and immediately orders more. The minor details matter.

Lastly, this person wants to grow with the company. They want to be held accountable, be given responsibilities that they own end to end and they meet quantitative goals like 5 star reviews, budget and profitability metrics and more. They know that if they do well, their growth will continue, their compensation will be increased via quarterly bonuses and their overall performance will be rewarded. There’s a direct correlation.

Compensation, Benefits and Perks

This role has a salary range between $40,000 and $60,000 with annual bonuses based on meeting quantitative and qualitative goals. The total OTE, aka target annual compensation for this role is between $50,000 and $80,000 per year.

Perks May Include: Car allowance, phone reimbursements, flexible time off, vacation discounts and more. You’ll also be able to create some flexible schedules at times, prioritizing what the business needs as a top focus.

What You’ll Do

• Oversee operations in the Poconos where we own several dozen homes managing a specific portfolio of properties that are both operational and soon to be operational
• Conduct regular home inspections each week, month, quarter etc. including maintenance checks, cleaning checks, safety checks, checking inventory and reporting through our app what needs to be addressed and more.
• Review in depth maintenance reports and work with our Head of Operations to address all concerns proactively
• You are the “subject matter expert” of those properties ensuring they are clean, maintained, stocked and well cared for proactively
• Meet inspectors, cleaners, guests, vendors or others on-site at properties when needed
• Meet and maintain our standards for metrics such as review scores, efficiency, reporting and using in house technology for reporting
• Purchase supplies and furniture (or order them) as needed
• Manage a budget proactively and ensure we’re thinking about ROI holistically
• Being the “boots on ground” contact and “leader” of an efficient and high-quality team in your local market, including cleaners and handymen
• Finding, sourcing and identifying vendors and contractors in real time if needed
• Escalating concerns by responding to emails, calls and tickets quickly
• De-Escalating issues or concerns brought by guests or vendors by picking up the phone, meeting them in person and having a “make it right” attitude at all times, including in off peak hours like nights and weekends
• Onboarding new homes in the market with quality control checks before we launch, ongoing and preventing deferred maintenance
• Ability to perform light home maintenance as they come up (light bulbs, fix door hinges, unclog a toilet, use WD-40, use a simple toolset etc)
• Maintain open, collaborative relationships with everyone on the ground as well as our remote HQ team (including attending standups and weekly meetings)
• Occasional, yet rare, need to perform housekeeping and maintenance duties
• Traveling between homes is frequent and this person will need their own reliable transportation.
• Occasional travel to other markets where you'll meet other market managers and do onsite training and support

The Skills & Resources You’ll Need

• You’re incredibly detailed and call out things you “see, feel, hear, smell, touch and think” to ensure we proactively address the guest experience by filing tickets with photo support
• You not only think on your feet but you think proactively and are the EXPERT of each and every home because you’ve been in it 50 times
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. The use of a smartphone and/or IPAD is a heavy part of this role and they may be provided by the company.
• Availability to have a flexible work schedule at times and on short notice. For example, weekends, early mornings, holidays and evenings may be needed at times.
• Professional and Hospitable in all forms of communications such as email, phone calls, video calls and texts. You find a way to say YES to the guest and or the vendor.
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and manage the “100s of little interruptions” to get things done
• Highly responsive and reliable with a long term commitment to growth and being with the company
• Strong attention to detail in every way
• Prior housekeeping, property management or hospitality experience a plus but not required
• Adhere to all company policies and procedures
• Ability to stand, sit, drive or walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Paid time off
• Paid training
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• East Stroudsburg, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you managed airbnbs or short term rentals before? If so, tell us about your experience.
• Tell us about your experience with property management.
• Do you have a clean driving record, a reliable car and a clean criminal background check?

Work Location: In person

Salary : $50,000 - $80,000