What are the responsibilities and job description for the Technical Specialist position at TechTriad?
Sr. Technical Specialist
Winston Salem, NC/NYC, NY
Full time - Hybrid
Qualifications Required:
- Bachelor’s degree or education/training in an IT related field
- 3 years’ experience with Cisco routers switches and Firewall
- Experience in analyzing debugging issues as it applies to Cisco switches and routers
- 3 years’ experience with authoring management packs
- 3 years’ experience working with Database, MQ, WebSphere
- 3 years’ experience with Red Hat Linux and AIX Servers in an enterprise environment
- 3 years of experience in developing and support of distributed financial services transaction processing platforms
- Experience with payment products, operations, and technology
- Experience with datacenter and monitoring
- 2 years using VMWARE 5.X or 6.X
- Experience using various versions of Windows Servers
- Strong hands-on experience with JAVA server-side technology and J2EE App server preferably WebSphere
- Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
- Strong knowledge of relational database Microsoft SQL and DB2
- Excellent analytical, troubleshooting and problem-solving skills
- Must be detail oriented and organized in both thought and practice; Good verbal and written communication skills
- Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
- Ability to work under pressure, handle conflicting priorities, set priorities, and handle multiple tasks and projects in a fast-paced environment
- Must be a strong team player
Qualifications desired:
- Experience with Open Banking, digital wallets, emerging payments, mobile payments
- Unisys Mainframe Experience
- CCNA, CCNP, MCSE and ITIL certification
- IMB MQ, Connect Direct, SFTP, FTP experience
- Linux Shell Scripting
- Vendor management experience
Essential Functions and Responsibilities:
- Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
- assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
- Provide support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Develops solutions to address manual and repeatable work or inefficient processes
- Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
- Lead the response to major incidents affecting the Clearing house network, coordinating with cross-functional teams to restore service as quickly as possible.
- Proactively contact participants when surveillance systems identify connectivity issues
- Interface with vendors and clients to repair and resolve installation issues
- Support wide-area network services, and other communication lines, for all customer communication links
- Implement changes in our customer-facing environments
- Coordinate and participate in Disaster Recovery exercises
- Prepare Operations for the implementation or decommission of services
- Assist on various team projects to ensure Continual Service Improvements occur within Operation
- Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
- Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
- Perform root cause analysis of issues
- Develop runbooks for recurring issues, system implementation, shutdown and recovery
- Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
- Support Java, WebSphere & File Transfer applications