Technical Specialist

Technical Specialist

Winston Salem, NC - Full time – Hybrid

Position Summary: To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well- organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. They must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Qualifications Required:

• Bachelor’s degree or education/training in an IT related field
• 2 years’ experience with Cisco routers switches and Firewall
• 2 years’ experience with authoring management packs
• 2 years’ experience with working with Database, MQ, WebSphere
• 2 years’ experience with Red Hat Linux and in an enterprise environment
• 2 years of experience in developing and support of distributed financial services transaction processing platforms
• 2 years using VMWARE 5.X or 6.X
• Experience using various versions of Windows Servers
• Experience in analysing debugging issues as it applies to Cisco switches and routers
• Strong hands on experience with JAVA server-side technology and J2EE App server preferably WebSphere
• Experience with payment products, operations, and technology
• Strong working knowledge of LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
• Datacenter and Monitoring Experience
• Strong knowledge of relational database Microsoft SQL and DB2
• Excellent analytical, troubleshooting and problem-solving skills
• Must be detail oriented and organized in both thought and practice
• Good verbal and written communication skills
• Must have a professional demeanor and be able to effectively work with external customers vendors and staff
• Ability to work under pressure and handle conflicting priorities
• Must be a strong team player
• Ability to set priorities and handle multiple tasks and projects in a fast-pace environment

Qualifications desired:

• Experience with credit card processing application, digital wallets, emerging payments, mobile payments
• Unisys Mainframe Experience
• CCNA, CCNP, MCSE and ITIL certification
• IMB MQ and Connect Direct experience
• Linux Shell Scripting
• Vendor management experience

Essential Functions and Responsibilities:

• Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
• Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
• Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
• Test and install communications equipment for internal and external customer use
• Create documentation that will troubleshoot internal networks and systems efficiently
• Provide training for Operations Representatives on the various networks and systems that supports
• Provide enhanced network support for WAN and IP Telephony networks
• Proactively contact participants when surveillance systems identify connectivity issues
• Interface with vendors and clients to repair and resolve installation issues
• Support wide-area-network services, and other communication lines, for all customer communication links
• Implement changes in our customer facing environments
• Coordinate and participate in Disaster Recovery exercises
• Prepare Operations for the implementation or decommission of services
• Assist on various team projects to ensure Continual Service Improvements occur within Operation
• Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
• Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
• Perform root cause analysis of issues
• Develop run-books for recurring issues, system implementation, shutdown and recovery
• Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
• Support Java, WebSphere & File Transfer applications

The work schedule for this position is 7 AM - 7 PM, Thursday - Saturday. The training schedule for this position will be 8 AM - 4 PM, Monday to Friday.