What are the responsibilities and job description for the Technical Customer Support Specialist position at TechTree?
About The Role
Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate findings for customers and teams in a fast-paced startup environment.
We are looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. This person should be comfortable working in a fast-moving startup with minimal handholding, quickly understanding new features and systems, and adapting to constant change.
The ideal candidate has a strong background in technical support within SaaS or high-growth tech environments, is deeply comfortable with troubleshooting AP-related issues, and can read and reason about code. They should also have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams.
Core Profile
Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate findings for customers and teams in a fast-paced startup environment.
We are looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. This person should be comfortable working in a fast-moving startup with minimal handholding, quickly understanding new features and systems, and adapting to constant change.
The ideal candidate has a strong background in technical support within SaaS or high-growth tech environments, is deeply comfortable with troubleshooting AP-related issues, and can read and reason about code. They should also have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams.
Core Profile
- 2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
- Strong technical troubleshooting background; prioritizes technical depth over generic support skills
- Proven ability to ramp quickly with minimal onboarding and operate effectively in ambiguity
- Thrives in a fast-paced, changing startup environment with limited process and documentation
- APIs & Integrations: Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows
- Comfortable debugging browser/network errors and client-side issues
- GCP & Data: Hands-on experience with GCP tools—especially GCP Logs
- Solid understanding of SQL for querying, investigating, and validating data in logs
- Code & Debugging: Able to read and troubleshoot code, especially Python
- Exposure to JavaScript/Node.js/React is a strong plus
- Can reason about logs, stack traces, and error messages to isolate root causes
- Strong interest in AI; familiarity with LLM concepts (prompting, hallucinations, common failure modes)
- Basic understanding of how AI models are used in production workflows
- Interest or experience in audio technology or media processing is a plus
- Bonus: prior use of AI audio tools
- Highly autonomous: manages own workload, priorities, and learning without close supervision
- Fast learner: picks up new concepts, tools, and features quickly with limited context or training
- Adaptable: comfortable when features ship/break without advance notice; adjusts workflows on the fly
- Proactive: identifies patterns, raises product issues, and improves internal docs/knowledge base
- Clear communicator (especially in writing): can turn complex technical issues into straightforward explanations
- Detail-oriented: careful in analysis, documentation, and customer-facing responses
- Collaborative: works well with product/engineering and a distributed, international team
- Driven and accountable: maintains a high bar for quality and follows through end-to-end on issues
- 2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
- Strong technical troubleshooting background
- Proven ability to ramp quickly with minimal onboarding
- Operate effectively in ambiguity
- Interest in AI and audio
- Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
- APIs & Integrations
- Troubleshooting REST APIs
- HTTP requests/responses
- Auth
- Webhooks
- Integration flows
- Debugging browser/network errors
- Client-side issues
- GCP tools
- GCP Logs
- SQL
- Reading and troubleshooting code
- Python
- JavaScript/Node.js/React
- Reasoning about logs
- stack traces
- and error messages
- AI concepts
- LLM concepts
- AI models in production workflows
- Audio technology or media processing
- ElevenLabs or similar AI audio tools
- Autonomous work
- Fast learning
- Adaptability
- Proactivity
- Clear communication
- Detail-oriented
- Collaboration
- Driven and accountable
Salary : $50,000 - $85,000