Technology Specialist (SME)

About the Role:

The Technology Specialist (Subject Matter Expert) plays a critical role in bridging the gap between complex technological solutions and business needs. This position is responsible for providing expert guidance on technology strategy, implementation, and optimization to ensure alignment with organizational goals. The specialist will lead the evaluation and integration of new technologies, troubleshoot advanced technical issues, and support cross-functional teams with deep technical knowledge. By staying current with industry trends and emerging technologies, the role ensures the organization maintains a competitive edge. Ultimately, the Technology Specialist will drive innovation and efficiency through expert consultation and hands-on technical leadership.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5 years of experience in a technology specialist or subject matter expert role.
• Proven expertise in the relevant technology domain(s) with hands-on experience in system implementation and support.
• Strong analytical and problem-solving skills with the ability to communicate complex technical concepts clearly.
• Experience working collaboratively with cross-functional teams and managing multiple priorities.

Preferred Qualifications:

• Advanced certifications related to the specific technology domain (e.g., AWS Certified Solutions Architect, Cisco CCNP, Microsoft Certified: Azure Solutions Architect).
• Experience with project management methodologies and tools.
• Familiarity with emerging technologies such as cloud computing, AI/ML, or cybersecurity.
• Previous experience in a consulting or advisory capacity.
• Master’s degree in a relevant technical or business discipline.

Responsibilities:

• Serve as the primary technical expert and advisor on specific technology domains, providing guidance to project teams and stakeholders.
• Analyze business requirements and translate them into technical solutions that align with organizational objectives.
• Lead the evaluation, testing, and implementation of new technologies and tools to improve system performance and capabilities.
• Troubleshoot and resolve complex technical issues, collaborating with IT teams and vendors as necessary.
• Develop and deliver technical documentation, training materials, and presentations to support knowledge sharing and user adoption.

Skills:

The required skills enable the Technology Specialist to analyze complex technical challenges and design effective solutions that meet business needs. Strong communication skills are essential for translating technical information to non-technical stakeholders and facilitating collaboration across teams. Problem-solving abilities are applied daily to troubleshoot issues and optimize system performance. Preferred skills such as certifications and knowledge of emerging technologies enhance the specialist’s capacity to innovate and lead technology adoption initiatives. Together, these skills ensure the specialist can provide authoritative guidance, drive technology improvements, and support organizational success.