What are the responsibilities and job description for the IT Support Technician position at Techstra Solutions?
The IT Support Technician is responsible for providing frontline technical support to end users across the organization. This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.
IT Infrastructure Support:
- Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
- Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive
- Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP
- Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)
- Install, configure and deploy new servers, laptops, workstations, hardware, and software applications
- Track hardware inventory and maintain accurate asset records
- Assist with equipment check-in/check-out and lifecycle management
- Maintain accurate documentation of IT procedures, system configurations, and user support requests
- Complete detailed work orders for all support incidents and service requests
- Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing
- Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues
- Diagnose and resolve issues related to Windows OS, Office applications, printers, and standard business software
- Regularly apply Windows and third-party software patches and updates
- Monitor and ensure compliance with patch management policies
- Perform hardware and software upgrades as needed
- Reimage systems to restore functionality or deploy updated configurations
Required Qualifications:
- Over 5 years of experience in an IT support role
- Experience with Active Directory and Group Policy
- Proficiency with Windows 10/11, Active Directory, Microsoft 365, PowerShell and common IT tools
- Familiarity with patch management and endpoint security tools
- Strong troubleshooting and communication skills
Preferred Qualifications:
- Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security )
- Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
- Experience with Firewall Platforms such as Sonicwall
- Experience supporting MacOS is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Paid Holidays
Salary : $55,000 - $80,000
