ServiceNow Architect / Process Owner

Job Title: ServiceNow Architect / Process Owner
Location: Lebanon, Indiana (Onsite)
Job Type: Contract
Domain: Life Sciences & Pharma

We are seeking an experienced ServiceNow Architect / Process Owner to lead the design, implementation, and governance of the ServiceNow platform within a highly regulatedGxP/GMP environment. This role will be responsible for driving CMDB architecture, workflow automation, system integrations, and ensuring compliance with industry regulations including 21 CFR Part 11.

• Own and manage ServiceNow platform design, configuration, and governance for the Automation department

• Architect and maintain CMDB structure, CI relationship models, and data quality standards

• Design and implement workflows for Incident, Problem, Change, and Knowledge Management

• Develop and manage integrations between ServiceNow and systems such as DeltaV, PI Historian, Rockwell FactoryTalk, CyberArk, Active Directory, and Power BI

• Implement automated access request workflows and role-based access controls

• Build dashboards, analytics, KPI tracking, and SLA reporting within ServiceNow

• Ensure compliance with GMP standards, audit readiness, and 21 CFR Part 11 requirements

• Collaborate with CSV/Validation teams to ensure proper system validation and documentation

• Support CMDB data stewardship activities including data accuracy, reconciliation, and governance

• Develop user training materials and support change management initiatives

• Define and support CSV/Validation scope for ServiceNow platform

• Proven experience as a ServiceNow Architect, Process Owner, or Administrator

• Strong expertise in ITIL processes (Incident, Problem, Change, Knowledge, CMDB)

• Hands-on experience with ServiceNow configuration, workflow design, and integrations

• Experience working in regulated environments (GxP/GMP)

• Knowledge of 21 CFR Part 11, electronic records, and audit trails

• Experience with CMDB design and CI relationship modeling

• Experience with automation/control systems such as DeltaV, PI Historian, Rockwell FactoryTalk

• Integration experience with CyberArk, Active Directory, and Power BI

• Exposure to manufacturing or pharmaceutical IT environments

• Familiarity with CSV (Computer System Validation) processes

• Strong communication and stakeholder management skills

• Ability to work cross-functionally with IT, Automation, and Quality teams

• Detail-oriented with a focus on compliance and data accuracy

• Proactive problem-solving and process improvement mindset