Infrastructure Manager

Infrastructure Manager – Full Time, Onsite (Cincinnati, OH)

Our client is seeking an experienced Infrastructure Manager to lead and support the day-to-day operations of their IT environment. This role oversees a small team while remaining hands-on with infrastructure planning, optimization, and support across servers, networks, storage, and security.

The ideal candidate is someone who enjoys balancing strategic leadership with technical execution—driving stability, security, and continuous improvement across the organization’s infrastructure.

Role Overview

The Infrastructure Manager will ensure the reliable and secure operation of all IT infrastructure components, including network systems, server environments, data communications, storage platforms, and related technologies. This role includes team leadership, capacity planning, performance monitoring, project oversight, and direct technical contribution.

This position is fully onsite at the company’s Cincinnati headquarters.

Key Responsibilities

• Oversee daily infrastructure operations, ensuring projects and support activities are completed on time and aligned with business expectations.
• Collaborate with leadership and department stakeholders to set priorities, communicate timelines, and clarify deliverables.
• Assign and manage technical project tasks, mentor team members, and track progress against goals, budget, and schedule.
• Contribute to the development of IT policies, standards, and procedures that support the company’s strategic direction.
• Stay current on emerging technologies and make recommendations to enhance performance, security, and efficiency.
• Analyze network needs and participate in planning, architecture, and implementation of network and system solutions.
• Support, maintain, and optimize network hardware, servers, storage, virtual environments, and related infrastructure.
• Partner with business units to understand requirements and align IT solutions accordingly.
• Evaluate hardware/software needs and contribute to procurement and budget planning.
• Monitor system performance, troubleshoot issues, and initiate recovery and failover procedures when needed.
• Ensure systems are secure and access is managed in accordance with best practices.
• Lead disaster recovery and business continuity planning and testing.
• Manage IT asset procurement and lifecycle planning.
• Conduct performance reviews and provide coaching, mentorship, and training for team members.
• Oversee creation and communication of technical documentation.
• Support quality improvement initiatives and promote effective communication across teams.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5 years’ experience in technical infrastructure roles, including management or team leadership.
• Strong background with ITIL-based ticketing/incident management systems.
• VMware vSphere: 3 years of hands-on implementation and support.
• Microsoft Windows Server: 5 years supporting server environments.
• VMware Horizon VDI: 2 years supporting virtual desktop environments.
• Storage Area Networks: 3 years implementing and supporting SAN solutions.
• Microsoft Exchange administration experience preferred.
• F5 Big-IP experience a plus.
• Demonstrated ability to manage a technical support team and motivate staff.
• Excellent analytical, troubleshooting, and problem-solving capabilities.
• Strong customer service mindset with the ability to communicate clearly with both technical and non-technical audiences.
• Able to prioritize work, manage multiple initiatives, and meet deadlines.
• Willing to participate in on-call support and pager rotation with the infrastructure team.