What are the responsibilities and job description for the Sales Support Specialist position at Technologent?
The Opportunity: We are seeking a Sales Support Specialist to join Your Selling Team (YST), Technologent’s in-house sales support and customer engagement organization. YST delivers campaign-based outreach, sales support, and inside-sales services for our clients.
The Sales Support Specialist supports sales efforts by engaging with customers and prospects, executing client information campaigns, and maintaining accurate CRM data. This role combines inside sales, customer service, and administrative support to help grow existing accounts, create new opportunities, and ensure a professional, organized experience for clients.
Customer and Sales Engagement
Education and Experience
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
The Sales Support Specialist supports sales efforts by engaging with customers and prospects, executing client information campaigns, and maintaining accurate CRM data. This role combines inside sales, customer service, and administrative support to help grow existing accounts, create new opportunities, and ensure a professional, organized experience for clients.
- Role: Sales Support Specialist
- Experience: 1-3 years
- Employment Type: Full Time
- Location: Chadron, NE
Customer and Sales Engagement
- Engage with existing customers and prospects via phone, executing client-provided campaigns with professionalism, accuracy, and urgency while meeting daily goals.
- Contact and qualify leads provided by clients or internal teams, ensuring the right decision-makers are reached.
- Understand and fulfill client needs, ensuring project goals, timelines, and expectations are met.
- Communicate product, service, and campaign information confidently and professionally to prospects and customers.
- Deliver exceptional customer support, acting as a reliable point of contact for customers and clients.
- Maintain accurate records by updating CRM tools or databases with all call-related and activity details.
- Edit and update contact records to ensure data quality and completeness.
- Work within CRM/database tools to log notes, set follow-up tasks, and track campaign status and outcomes.
- Follow established CRM and data-entry guidelines provided by clients and management.
- Demonstrate professionalism, reliability, and a positive, team-oriented attitude in all interactions.
- Communicate effectively with teammates in-office and remotely via email, phone, and collaboration tools.
- Foster a respectful, inclusive, and customer-focused environment that reflects company values.
- Embrace teamwork, supporting one another to achieve objectives and shared goals.
- Take ownership of assigned work, follow through on commitments, and proactively support team objectives.
- Perform additional related duties and management-assigned tasks as needed to support business goals.
Education and Experience
- High school diploma or equivalent required; additional education or training in business, sales, or administration is a plus.
- 1–3 years of experience in customer or sales support, inside sales, retail sales, account management, or related experience.
- Strong verbal and written communication skills.
- Strong organization, time management, and attention to detail.
- Goal-oriented with the ability to manage multiple tasks and deadlines.
- Comfortable communicating and negotiating over the phone and via email.
- Proficient with basic computer skills (internet, email) and Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Knowledge and proficiency with CRM tools or customer databases is a strong plus.
- Ability to quickly learn new products, services, and project requirements.
- Responsive, pleasant, and professional with strong people interaction skills.
- Able to adapt quickly to changes in priorities and organizational needs.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.