What are the responsibilities and job description for the IT Helpdesk - Graduate intern position at TechNexus Venture Collaborative?
About TeamWorking
TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75 technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.
TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:
1) Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.
2) Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming.
3) Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.
4) Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security.
\n- Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
- Assist with user account management, including setup and security administration.
- Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
- Assist with data backup and recovery procedures.
- Contribute to documentation of IT processes and procedures.
- Support onboarding and offboarding of users.
- Respond to and manage Helpdesk tickets in a timely and professional manner.
- Assist with special IT projects as assigned.
- Currently enrolled in a graduate program in Information Technology, Computer Science, or a related field.
- Strong understanding of operating systems (Windows, Mac OS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP).Experience with database administration is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Prior experience in an IT support role is a plus.
Salary : $20 - $25
