IT Helpdesk Support

Overview

IT Helpdesk Support Technician

Salary: $51,000 - $64,000 Annually

Summary

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to company employees. The Helpdesk Technician will provide the first line of support for all trouble calls and strive to resolve as many as possible.

Principal Duties and Responsibilities

Assist With The Following IT Support

• PC/laptop Hardware and OS Support
• User level App Support
• User level E-Mail support
• Thin Client Support
• Mobile Device Support
• Printers and Scanners (Hardware)
• Time Clocks
• Cellular Network Extenders
  
  

Global Responsibilities

• Regular attendance and physical presence at work is an essential function of this position
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
  
  

Qualifications

Education/Specialized Knowledge/Professional Certifications

• High School Diploma or equivalent required
• Bachelor’s degree in Informational Technology or related major preferred
• Demonstrated knowledge of moderately complex hardware and software products
  
  

Experience

• 5 years relevant support experience preferred
  
  

Skills/Abilities

• Maintain a positive attitude and provide exemplary customer service
• Advanced proficiency with modern operating systems
• Professional written and verbal communication skills
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines, and standard accepted practices
• Excellent problem solving and troubleshooting skills
  
  

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.