Senior IT Analyst

Role - Senior IT Analyst - onsite Location: New York City, New York, United States Our client, is seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their U.S. offices. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic legal environment and ensuring reliable technology performance firmwide.Key ResponsibilitiesProvide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics, event technology, and firmwide initiatives.Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.Qualifications6 years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.Demonstrated expertise in customer service, troubleshooting, and project execution.Associates or Bachelor's degree preferred; equivalent experience considered.This is a great opportunity for a hands-on IT professional who thrives in fast-paced, collaborative environments, helping one of the nation's top law firms deliver reliable, innovative technology support every day.Skills and Certifications [note: bold skills and certification are required]law firm or professional services experience preferred.6 years of IT support experience in software, hardware, and networking technologiesAdvanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS)Demonstrated expertise in customer service, troubleshooting, and project execution#ZR