Patient Service Representative/ Front desk - CM2026

Job Title: Non-Clinical - Administrative - Patient Services Coordinator
Location : Seattle, WA (onsite)
Contract Duration: 13 weeks
Working hours: Day 5x8-Hour (08:15 - 17:00)
Total hours: 40

GENERAL GUIDELINES & RESPONSIBILITIES:

• Primary tasks consist of answering ALL incoming calls to SHV Call Center though Genesys.
• Messages are to be sent via Microsoft Teams in the appropriate group chat
• Secure chats are to be sent to the Intake Team for New Patient scheduling with the appropriate patient needing to be scheduled
• Calls are to be properly warm transferred to care team if caregiver is available.
• Create telephone encounters using .callintake template and route to proper care team pool via Epic if care team is unavailable.
• Provide general information (address, appointment confirmation, fax number) to caller if information is within scope of care.
• Assist with helping PCCs with additional task when call volume is low or otherwise requested by supervisor and/or lead.
• Caregivers are expected to rotate in the office 3 times a month on their assigned days which are posted in Schedule Anywhere. If Caregiver misses their assigned day in office, they are given a make-up day in the same month or scheduled for the following month.?
  

REQUIRED QUALIFICATIONS:

• 1 year of experience in medical office or related healthcare experience

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.