Commercial General Liability Claims Adjuster (TX, FL License) - JA2025

Job Title: Claims Adjuster - General Liability
Location (On-site, Remote, or Hybrid?): US (remote)
Contract Duration: until 11/20/2026
 

Essential Functions and Responsibilities 

• Claim Investigation & File Ownership 

Independently investigate and manage a full caseload of CGL claims, including but not limited to premises liability, slip and fall, product liability, construction defect and construction-related losses, and contractual liability exposures. 

Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices in diary management and documentation. 

• 
  Coverage Analysis & Policy Interpretation 

Analyze complex policy language, including insuring agreements, endorsements, exclusions (e.g., ongoing/completed operations, additional insured provisions), and limits to determine coverage applicability. 

Draft clear, defensible coverage position letters, including reservation of rights and denial letters, consistent with jurisdictional requirements and client expectations. 

• 
  Liability & Damages Evaluation 

Conduct comprehensive liability investigations, including:  

Review and analysis of incident reports, contracts, lease agreements, and indemnification provisions 

Identification and application of contractual risk transfer provisions 

Obtaining and evaluating recorded statements, expert opinions, photographs, and surveillance 

Evaluate injury severity, medical treatment, and long-term exposure, including review of medical records, bills, and independent medical evaluations (IMEs) where applicable. 

Establish, maintain, and adjust reserves in accordance with claim developments and severity exposure. 

• 
  Litigation Management 

Manage litigated files, including the retention and direction of defense counsel. 

Provide strategic oversight on litigation plans, budgets, pleadings, discovery, and dispositive motions. 

Participate in mediations, settlement conferences, and trial preparation, ensuring alignment with client and organizational strategies. 

• 
  Settlement & Negotiation 

Negotiate settlements within delegated authority while balancing cost containment and risk exposure. 

Evaluate settlement value based on liability, damages, venue, and litigation risks, and escalate appropriately when exceeding authority. 

• 
  Risk Transfer & Subrogation 

Identify, evaluate, and pursue risk transfer opportunities, including:  

Additional insured tenders 

Contractual indemnity provisions 

Subrogation potential 

Coordinate with coverage counsel, carriers, and third parties to maximize recovery and proper allocation of liability. 

• 
  Client & Stakeholder Communication 

Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders. 

Provide detailed status updates, large loss reports, and claim summaries tailored to client-specific reporting requirements. 

• 
  Documentation, Compliance & Quality 

Maintain thorough, accurate, and timely file documentation to support claim decisions and audit readiness. 

Ensure compliance with applicable state regulations, client service instructions, and internal audit and quality standards. 

Participate in internal and external audits, file reviews, and continuous improvement initiatives. 

Additional Functions and Responsibilities 

Support organizational quality initiatives, audit programs, and operational excellence efforts. 

Contribute to process improvement, knowledge sharing, and team development activities as needed. 

Perform other duties as assigned. 

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.