What are the responsibilities and job description for the Operations Manager position at TECHLINE INC?
The Techline Operations Manager is responsible for building and maintaining strong client relationships by providing exceptional responsiveness to each client’s needs and requests while managing the local staff to ensure client needs are met. Techline Operations Managers have a primary goal of managing the relationship at key accounts while maintaining sound business procedures and policies.
The Operations Manager role is essential to conducting general business operations at Techline and in meeting the needs of its customers. Skillfully exercising independent judgement and discretion is essential to the success of someone in this position.
Role and Responsibilities
- Develop, implement, and manage customer accounts
- Serve as the liaison between clients, vendors, and the company
- Maintain a thorough understanding of key customer needs and requirements
- Relay customer needs to Techline staff
- Resolve customer issues and complaints to maintain positive relationship
- Negotiate with manufacturer regarding pricing and delivery details
Qualifications and Requirements
- Experience in sales and providing solutions based on customer needs
- Minimum of one year sales-based work experience required
- Electrical utility experience preferred
Required Skills and Abilities
- Possess strong written and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Exhibit the ability to negotiate and problem-solve.
- Demonstrate initiative to take on new projects and learn new skills.
- Exhibit the ability to work in a fast paced environment.
- Provide attention to detail and ability to multi-task.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Employee Benefit(s) Package include(s):
- Eligibility to participate in employer-sponsored plan(s) on the first day of the month following sixty (60) days of full time employment
- Eligible to enroll in Company Sponsored Medical, Dental, Vision, and Voluntary Life Insurance
- Automatic enrollment in the 100% employer paid Life and Long-Term Disability Insurance(s)
- Eligible to participate in Techline 401(k) retirement plan
- Paid holidays, leave options, and more!
*This position is subject to a background check. Any job offer is contingent upon receipt of results of a satisfactory background check.
Equal Employment Opportunity Policy
Techline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Techline does not sponsor H-1B visas.