What are the responsibilities and job description for the CCTV System Operations Manager & Technician position at Techify Care?
Job Description: CCTV System Operations Manager & Technician
Position Summary
We are looking for a skilled CCTV System Operations Manager & Technician to manage, maintain, troubleshoot, and support CCTV surveillance systems. The role combines ServiceNow ticket management, hands-on field support, network troubleshooting, and operational reporting to ensure high system availability.
- Key ResponsibilitiesManage CCTV incidents and service requests through ServiceNow.
- Perform incident triage, root cause analysis, and coordinate with IT teams and vendors.
- Install, configure, troubleshoot, repair, and maintain IP/Analog Cameras, DVRs, NVRs, and VMS.
- Diagnose network connectivity issues involving TCP/IP, Routing, Switching, VLANs, and PoE.
- Resolve remote live-view and video streaming issues.
- Perform preventive maintenance, camera cleaning, lens adjustments, enclosure inspections, and UPS testing.
- Manage CCTV user access, audit logs, and ensure compliance with the 30-day video retention policy.
- Prepare weekly status reports and lead operational review meetings.
- Travel to sites for on-site troubleshooting and equipment replacement.
- Required Skills & Experience3–5 years of CCTV system administration or field technician experience.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Strong knowledge of IP Cameras, DVR/NVR, VMS, CCTV hardware, and analog systems.
- Networking knowledge including TCP/IP, Routing, Switching, VLANs, and PoE.
- Excellent troubleshooting, communication, and organizational skills.
- Physical RequirementsValid driver's license and willingness to travel to local sites.
- Ability to safely use ladders, hand tools, and testing equipment.
- Ability to lift up to 50 lbs (23 kg) and work in server rooms, outdoor locations, and other varied environments.
SHARE YOUR CV aishwaryapujara@techifycare.us