What are the responsibilities and job description for the Help Desk Specialist position at techgene solutions?
Helpdesk Analyst
Indianapolis IN, 46204 | Hybrid | In person
- Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field — Required
- Experience in a helpdesk, data quality, or healthcare IT support role — Required, 4.5 years
- Experience with deduplication tools, data matching, or record linkage techniques — Required, 4.5 years
- Familiarity with immunization information systems — Required
- Strong analytical and problem-solving skills — Required
- Excellent communication and customer service abilities — Required
- Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite — Desired
- Knowledge of HL7 messaging and public health data standards — Desired
- Experience working with state or local public health departments — Desired
- Understanding of HIPAA and data privacy regulations — Desired
Job Type: Contract
Pay: $23.00 - $23.35 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $23 - $23