Portfolio Operations Manager

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Richmond, VA / Remote / Hybrid Options Available

12-month, Contract Role

We are seeking a results-driven Manager, Portfolio Operations to design, implement, and operate a unified enterprise technology demand intake process and oversee SOX-related control change management.

In this role, you will ensure that all new technology initiatives and control-affecting changes are systematically captured, evaluated, and routed through standardized workflows. By partnering closely with Technology Portfolio Managers, IT Risk & Compliance, Delivery & Operations, Architecture, and Finance, you will bring predictability, transparency, and audit readiness to our global technology portfolio.

Key Responsibilities

• Demand Intake Management: Operate and optimize the enterprise technology demand intake process; manage request capture, triaging, prioritization, and governance routing.
• SOX Control Change Coordination: Centrally track, document, and coordinate SOX-related control changes, facilitating cross-functional alignment and maintaining continuous audit readiness.
• Process Optimization: Define, document, and continuously refine demand intake workflows and the SOX control change lifecycle to eliminate bottlenecks and enhance throughput.
• Tool Administration: Configure and administer enterprise portfolio and workflow platforms used for intake, status tracking, and executive reporting.
• Cross-Functional Collaboration: Facilitate alignment across technical and business stakeholder groups to ensure seamless, end-to-end process execution.
• Operational Reporting: Produce actionable metrics and dashboards on demand pipeline health, intake throughput, and control change activity for executive review.

Key Qualifications

Required:

• Education & Experience: Bachelor’s degree in Information Technology, Project/Portfolio Management, Business, or a related field (or equivalent practical technology experience), combined with 8 years supporting portfolio operations, demand management, PMO functions, or governance.
• Compliance & Lifecycles: Solid working knowledge of SOX controls, change governance, and technology delivery lifecycles.
• Tooling Expertise: Hands-on experience operating enterprise portfolio or workflow management platforms (e.g., Jira, Azure DevOps, Planview, ServiceNow, Clarity, or similar).
• Process Design: Proven track record of designing and operationalizing scalable intake processes or governance frameworks.
• Stakeholder Management: Exceptional facilitation skills with the ability to translate complex governance requirements into practical operational workflows across cross-functional teams.

Preferred:

• Direct experience supporting regulated industries or complex SOX control environments.
• Practical experience configuring or administering workflow engines (e.g., ServiceNow, Jira, ADO).
• Familiarity with Agile, hybrid, or product-centric technology delivery models.
• Advanced analytical, metrics reporting, and creates dashboards.

TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.