.Net Application Support

We are looking for a L3 .Net Application prod support

Location - Jersey City , NJ / Charlotte , NC (Hybrid)

Primary skills/ Tools: C#, .NET Framework, .NET Core, ASP .NET, MVC, Web API, SQL Server, Production Support (L3), RCA, Incident/Problem Management, Splunk / Dynatrace / AppDynamics, IIS, Azure DevOps / Git, Windows Services, Performance Tuning

Experience: Minimum 8 years

 Handle L3 escalations from L1/L2 teams for critical .NET application issues.

 Perform advanced troubleshooting using logs, debugging tools, and code analysis.

 Conduct detailed Root Cause Analysis (RCA) for recurring production incidents.

 Implement permanent fixes, patches, and configuration changes to improve stability.

 Support and maintain applications built on .NET Framework, .NET Core, Web API, and MVC.

 Monitor production systems using tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.

 Optimize application performance, including API latency and database query tuning.

 Manage and support Windows Services, Scheduled Jobs, and background worker processes.

 Coordinate with DevOps teams for deployments and release activities in QA, UAT, and PROD environments.

 Review and assess production change requests via Change Advisory Board (CAB) processes.

 Collaborate with developers to diagnose code-level issues and recommend solutions.

 Maintain and update documentation for incident resolution steps, SOPs, and known issues.

 Ensure adherence to ITIL processes: Incident, Problem, and Change Management. Participate in on-call rotation and provide support during high‑severity incidents or releases.

 Work closely with business stakeholders, providing timely communication and status updates during production events.

Company Description:

Techaxis is a US-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.

Equal Opportunities Employer:

Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.