What are the responsibilities and job description for the Salesforce QA Tester position at Tech Valley Talent?
Tech Valley Talent (TVT) has a great long-term contract role for a Salesforce QA Tester. We are looking for someone who can work on our direct W2.
LOCATION: Remote but highly prefer EST or CST as client is in Albany, NY
START: October timeframe
DESCRIPTION:
Our partner is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying that call center agent workflows, case management features, and system integrations operate smoothly without disrupting live operations.
Qualifications:
- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
- Testing Expertise: Proven track record of creating, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing scenarios.
- Domain Context: Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) is strongly preferred.
- Process & Tooling: Hands-on experience using Copado to track, document, and execute test artifacts (test scripts, test suites, and result logs) embedded within the Salesforce deployment lifecycle.
Day-to-Day tasks
- Develop detailed SIT scenarios, test conditions, and execution scripts aligned with user stories and call center requirements.
- Co-create comprehensive E2E test scenarios in collaboration with functional leads and business analysts.
- Execute test scripts covering Salesforce functional, integration, and user-interface steps.
- Manage and log all test cases, execution results, and defect tracking directly within Copado.
- Document and re-test defect fixes in close coordination with the development team prior to release deployments.
- Provide clear test execution summary results and coverage metrics to support deployment readiness.
TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.