Entry Level Computer Repair Technician

Job Summary

Tech Remove is a leading provider of refurbished and recycled computers and peripherals. We have recycled over five million pounds of electronic waste and repurposed vintage all-in-ones, desktops, workstations, servers, and laptops. The ideal candidate will test various computers and their operating systems from the 80s, 90s, and today. The ideal candidate must be able to boot to POST, analyze and resolve failure to POST issues, conduct data entry, identify value to the customer, and repeat this cycle at least 40 times per shift. This position offers the opportunity to work in our recycling lab.

Responsibilities

• Boot at least 40 vintage and modern computer systems to POST daily.
• Troubleshoot failure-to-boot issues on various computer systems and remedy.
• Ability to remove hard drives and peripherals and install replacements;
• Work In Progress (WIP). Identify and document issues that cannot be immediately resolved and, place items into work-in-progress piles as appropriate, complete those tasks as resources become available;
• Label and take proper pictures of hardware;
• Perform equipment repairs following technical guidance of Tech Remove SOPs as required;
• Use 5S and Kanban to communicate and move items around the warehouse for scrap, resale, or recycling;

Requirements

• Proficiency in modern 64-bit Mac/PC Operating Systems;
• Proficiency with vintage Windows and Mac Operating Systems like Mac 7.6 to 9.2, Windows 3.1, 95, 98, ME, Vista, 2000, NT, and XP;
• Some experience in computer repair and configuration;
• Ability to analyze technical issues and provide practical solutions;
• Able to follow a workflow from a computer system; Strong background in technical support and customer service;
• 2-Second Lean by Paul Akers is a considerable plus;
• A Certification is a huge plus;

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Application Question(s):

• Describe how you would you identify the current hardware installed on a Dell Dimension 2400 running Windows XP?
• Describe how you would boot a Dell Latitude 7400 laptop to BIOS. How do you assess the battery condition?
• Tech Remove is an indoor recycling business in an 80,000 square foot warehouse with limited HVAC infrastructure. Are you able to work in an warehouse production environment that is hot in the summer and cold in the winter?
• Tech Remove is a production oriented recycling environment with a production quota. Testing associates are required to complete 40 machines daily. Could you adequately perform this task?
• You are powering on an HP EliteDesk 800 G2, the screen is black (i.e. you don't see a splash screen) and you hear 3 long and 2 short beeps. What is likely going on with your machine?

Experience:

• Operating System Installation: 2 years (Required)
• Computer Hardware Troubleshooting: 2 years (Required)

Language:

• English (Required)

License/Certification:

• CompTIA A (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• St. Louis, MO 63120 (Required)

Work Location: In person

Salary : $18 - $20