What are the responsibilities and job description for the Instructional Designer position at Tech Observer?
Job title: Instructional Designer
Location: Carmel, IN (Hybrid)
Duration: 10 months
Pay rate: $55/hr on W2
This position is responsible for the assessment, development, and evaluation of customer training as a critical component of customer experience. Additionally, this position provides coordination, support, and analysis for multiple projects in coordination for External Affairs.
Technical Capabilities – Must also be proficient with the following:
Ability to multitask, meet deadlines and adapt to changing and evolving work environment and priorities
Leverage customer experience tools, templates, and frameworks (i.e. programming, unified pipeline approach, lifecycle management)
Demonstrates skills in Articulate Storyline, RISE and other creative software
Computer Skills – Must have intermediate skills in Microsoft Word, Outlook, Excel and PowerPoint. Must also have a foundation of intuitive email, operating systems, and use of virtual conferencing platforms (Webex, Teams, Zoom).
Critical Thinking/Analytical Ability – Strong analytical skills enabling comprehension of complex business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions.
Customer Experience – Ability to provide an excellent customer experience to both internal and external clients.
Effective Communication – Strong written and verbal communication skills. Ability to read and comprehend instructions, policies and procedures. Ability to articulate in writing detailed concepts and to present information to a variety of audiences in a clear and concise manner. Ability to coordinate across the organization to complete projects on time.
Emotional Intelligence – Ability to recognize, understand and manage your own emotions while recognizing, understanding, influencing and connecting to the emotions of others.
Operational Excellence – Collaborate with others to identify efficiencies and process improvements. Embrace change and the focus on continuous improvement.
Project Management – Ability to develop, communicate, and coordinate project plans and projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions.
Results Orientation – Be accountable for producing an accurate, timely and quality work product.
Teamwork – Ability to collaborate in a team environment; seek regular feedback and contribute in team meetings. Provide back-up to other team members as necessary.
Time Management – Ability to work within a fast-paced, deadline-oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracy
Salary : $50 - $55
