What are the responsibilities and job description for the Instructional Designer position at TEKsystems?
Description
This position is responsible for the assessment, development, and evaluation of customer training as a critical component of customer experience. Additionally, this position provides coordination, support, and analysis for multiple projects in coordination for External Affairs.
Technical Capabilities – Must Also Be Proficient With The Following
Ability to multitask, meet deadlines and adapt to changing and evolving work environment and priorities
Leverage customer experience tools, templates, and frameworks (i.e. programming, unified pipeline approach, lifecycle management)
Demonstrates skills in Articulate Storyline, RISE and other creative software
Business Acumen – Has an awareness of MISO Stakeholders, MISO’s role in the industry and the ability to distinguish the different MISO market segments.
Computer Skills – Must have intermediate skills in Microsoft Word, Outlook, Excel and PowerPoint. Must also have a foundation of intuitive email, operating systems, and use of virtual conferencing platforms (Webex, Teams, Zoom).
Critical Thinking/Analytical Ability – Strong analytical skills enabling comprehension of complex business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions.
Customer Experience – Ability to provide an excellent customer experience to both internal and external clients.
Effective Communication – Strong written and verbal communication skills. Ability to read and comprehend instructions, policies and procedures. Ability to articulate in writing detailed concepts and to present information to a variety of audiences in a clear and concise manner. Ability to coordinate across the organization to complete projects on time.
Emotional Intelligence – Ability to recognize, understand and manage your own emotions while recognizing, understanding, influencing and connecting to the emotions of others.
Operational Excellence – Collaborate with others to identify efficiencies and process improvements. Embrace change and the focus on continuous improvement.
Project Management – Ability to develop, communicate, and coordinate project plans and projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions.
Results Orientation – Be accountable for producing an accurate, timely and quality work product.
Teamwork – Ability to collaborate in a team environment; seek regular feedback and contribute in team meetings. Provide back-up to other team members as necessary.
Time Management – Ability to work within a fast-paced, deadline-oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracy
Skills
Instructional design, Articulate, Adobe
The spot could get extended past 10 months or possibly has a chance of converting full time.
Looking to bring in a contractor to help the team because the volume of training externally is changing. Need someone to come in and be a 2nd set of hands. This will be an Instructional Designer. Someone with experience with external customers. Need to be able to use Articulate, create courses, work with SMEs, collaborate with business areas. Not just contact creation for courses but also guides. Some video work in there. Just depends upon the Instructional Designer.
They view this as more of a junior position. Someone who is handed a development guide then develop content from it. Background in video editing or Adobe that would be a bonus. Adobe Creative Suite. 4 days in the office with 1 floating day the person gets to choose. Would like to see someone with 2-3 years experience.
Type of content: End users can be anyone external to their company. People who work in utility industry, people who do transactions within their markets. Run the whole energy world ecosystem around energy and payments/settlements. Coming from mechanical or energy industry would be relevant. Mostly doing editing and things that are already created. As they learn more they can get more projects to build their skill sets. Will not be conducting any of the training. It would be great if we can submit a portfolio or sample work.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Carmel, IN.
Pay And Benefits
The pay range for this position is $30.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
This is a hybrid position in Carmel,IN.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This position is responsible for the assessment, development, and evaluation of customer training as a critical component of customer experience. Additionally, this position provides coordination, support, and analysis for multiple projects in coordination for External Affairs.
Technical Capabilities – Must Also Be Proficient With The Following
Ability to multitask, meet deadlines and adapt to changing and evolving work environment and priorities
Leverage customer experience tools, templates, and frameworks (i.e. programming, unified pipeline approach, lifecycle management)
Demonstrates skills in Articulate Storyline, RISE and other creative software
Business Acumen – Has an awareness of MISO Stakeholders, MISO’s role in the industry and the ability to distinguish the different MISO market segments.
Computer Skills – Must have intermediate skills in Microsoft Word, Outlook, Excel and PowerPoint. Must also have a foundation of intuitive email, operating systems, and use of virtual conferencing platforms (Webex, Teams, Zoom).
Critical Thinking/Analytical Ability – Strong analytical skills enabling comprehension of complex business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions.
Customer Experience – Ability to provide an excellent customer experience to both internal and external clients.
Effective Communication – Strong written and verbal communication skills. Ability to read and comprehend instructions, policies and procedures. Ability to articulate in writing detailed concepts and to present information to a variety of audiences in a clear and concise manner. Ability to coordinate across the organization to complete projects on time.
Emotional Intelligence – Ability to recognize, understand and manage your own emotions while recognizing, understanding, influencing and connecting to the emotions of others.
Operational Excellence – Collaborate with others to identify efficiencies and process improvements. Embrace change and the focus on continuous improvement.
Project Management – Ability to develop, communicate, and coordinate project plans and projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions.
Results Orientation – Be accountable for producing an accurate, timely and quality work product.
Teamwork – Ability to collaborate in a team environment; seek regular feedback and contribute in team meetings. Provide back-up to other team members as necessary.
Time Management – Ability to work within a fast-paced, deadline-oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracy
Skills
Instructional design, Articulate, Adobe
The spot could get extended past 10 months or possibly has a chance of converting full time.
Looking to bring in a contractor to help the team because the volume of training externally is changing. Need someone to come in and be a 2nd set of hands. This will be an Instructional Designer. Someone with experience with external customers. Need to be able to use Articulate, create courses, work with SMEs, collaborate with business areas. Not just contact creation for courses but also guides. Some video work in there. Just depends upon the Instructional Designer.
They view this as more of a junior position. Someone who is handed a development guide then develop content from it. Background in video editing or Adobe that would be a bonus. Adobe Creative Suite. 4 days in the office with 1 floating day the person gets to choose. Would like to see someone with 2-3 years experience.
Type of content: End users can be anyone external to their company. People who work in utility industry, people who do transactions within their markets. Run the whole energy world ecosystem around energy and payments/settlements. Coming from mechanical or energy industry would be relevant. Mostly doing editing and things that are already created. As they learn more they can get more projects to build their skill sets. Will not be conducting any of the training. It would be great if we can submit a portfolio or sample work.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Carmel, IN.
Pay And Benefits
The pay range for this position is $30.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Carmel,IN.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $50
