What are the responsibilities and job description for the AMC Operations Manager position at Tech Maven?
Position Overview:
Responsible for managing all aspects of an Appraisal Management Company's operations, serving as the primary liaison between lenders and appraisers while ensuring compliance with state and federal regulations. This role will be the key operational position responsible for establishing and growing the AMC business.
Key Responsibilities:
Order Management & Assignment
- Process and review incoming appraisal orders from lenders
- Match orders with qualified appraisers based on geographic competency, credentials, and performance history
- Monitor order status and maintain communication with both lenders and appraisers
- Handle order modifications, cancelations, and special requests
Appraiser Panel Management
- Recruit, vet, and onboard qualified appraisers
- Maintain appraiser documentation including licenses, E&O insurance, and background checks
- Monitor appraiser performance and maintain quality control standards
- Manage appraiser compensation and payment processing
Quality Control & Compliance
- Review completed appraisal reports for compliance and quality standards
- Ensure adherence to all state and federal regulations (including Dodd-Frank)
- Maintain required AMC licenses and renewals
- Keep accurate records for audit purposes
Client Relations
- Serve as primary point of contact for lender clients
- Handle escalations and resolve any service issues
- Provide regular status updates and reporting
- Maintain client satisfaction and relationship management
Administrative & Business Operations
- Manage company's day-to-day operations
- Handle basic accounting functions including invoicing and payments
- Maintain required documentation and filing systems
- Coordinate with external partners (legal, accounting, etc.)
Technology & Systems Management
- Lead the selection and implementation of AMC management software
- Define operational requirements and create evaluation criteria
- Coordinate with lenders and appraisers to understand their system needs and preferences
- Research available solutions and manage vendor relationships
- Arrange and evaluate software demonstrations
- Create comparison analysis of different platforms
- Develop implementation timeline and manage rollout
- Ensure proper staff training on selected systems
- Monitor system performance and recommend improvements
- Coordinate with IT consultants for technical evaluation and security review
- Manage ongoing vendor relationships and system updates
Work Environment:
- Full-time position
- Remote work options available
- Must be available during standard business hours
- Occasional travel may be required for client or appraiser meetings
Requirements
- 5 years experience in real estate appraisal, mortgage lending, or AMC operations
- Strong understanding of the appraisal process and USPAP guidelines
- Experience evaluating and implementing business software solutions
- Strong project management skills
- Ability to translate business needs into technical requirements
- Understanding of data security and compliance technology needs
- Bachelor's degree preferred
Preferred Qualifications:
- A licensed or certified appraiser
- Experience with AMC compliance requirements
- Background in mortgage lending or real estate
- Previous management experience
- Understanding of appraisal review principles
- Direct experience with AMC software platforms
Technical Skills:
- Appraisal management software platforms
- Microsoft Office Suite
- Basic accounting software
- Document management systems
- Communication and tracking tools
Benefits
Compensation Range: $60-$90 Hourly.
Salary : $60 - $90