Support Specialist [L2] - Solumina

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000 professionals working for 1000 Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

The pay range for this role is $110,000- $120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Role Overview:

The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.

Required Qualifications:

• Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards.
• SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
• System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
• Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
• Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
• Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions.
• Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides.
• Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.

Role Pre-Requisites:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5–7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred).
• Strong knowledge of SQL, data analysis, and system integrations.
• Familiarity with version control, release management, and configuration tools.
• Excellent troubleshooting and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and documentation skills.

Preferred Experience:

• Exposure to Solumina or similar MES platforms.
• Understanding of ITIL processes for incident, problem, and change management.
• Experience with scripting or automation for system maintenance.
• Knowledge of manufacturing or aerospace industry processes is a plus.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.