What are the responsibilities and job description for the Customer Support Associate position at Tech Mahindra?
Key Responsibilities:
· Basic L1 support for incoming calls·
· Receive internal and external requests for quote
· Support part requests for: Switchgear, breakers, transformers, drives and motors
· Locate part information through client's factory systems
· Obtain pricing and availability from client's factory or approved external vendor
· Forward quote to customer
· Receive purchases orders
· Book orders in ERP
· Complete request for materials and create PO (send to vendor)
· Track order throughout the process to ensure requested materials/service is delivered to requesting customer within the quoted time frame
Required Skillset
· High school diploma
· Ability to effectively work in a high volume, quick-response environment
· Excellent oral and written communication skills
· Ability to listen, understand, follow up on and resolve customer requirements
· Passion for customer service and innovation
· Proficiency in MS Office and MS Outlook
· Willingness to work in 24x7 shifts
Salary : $15 - $16