Product Owner

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000 professionals working for 1000 Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Position Title: Product Owner

Location: Wilmington, DE

Salary- $90K to $130K/Annum

Work Mode- Onsite

Position Summary: We are looking for an experienced Product Owner to drive customer-centric digital solutions with strong background in manufacturing domain. This role will bridge business stakeholders and technical teams, translate strategic priorities into actionable product roadmaps, and lead the delivery of digital platforms, applications, and customer-facing tools. Looking for someone with demonstrated experience in ERP System, Order To Cash, Supply Chain and Customer Service Management.

Key Responsibilities:

• Product Ownership & Delivery:
• Own & prioritize product backlog consisting of user stories, epics, bug fixes to ensure IT teams focus on max. business value.
• Define clear user stories, acceptance criteria, customer focused requirements.
• Collaborate with IT teams to deliver high quality product features.
• Participate in daily stand-up’s, sprint planning, backlog grooming, sprint reviews, defining clear sprint goals and acceptance criteria.
• Ensure timely & effective execution of product enhancements and releases.
• Convert broader organizational digital transformation vision into short term product roadmaps.
• Coordinate with release management teams to ensure smooth software rollouts, internal training for business stakeholders (sales reps).
• Stakeholder Management & Communication:
• Engage with business stakeholders, leadership to understand their needs and translate them into product initiatives that maximize value delivery.
• Act as primary interface for customer related product decisions and prioritization.
• Communicate product roadmap, feature updates and outcomes effectively.
• Build strong relationships between business and IT stakeholders.
• Leadership & Cross Functional Collaboration:
• Lead cross functional collaboration between business and IT teams.
• Mentor team & promote best practices
• Drive accountability, alignment and ownership across teams without direct authority.
• Facilitate issue resolution and remove blockers impacting customer outcomes.
• Customer Insights, Performance & Continuous Improvements:
• Track, analyze and publish key metrics to know the performance.
• Identify trends and proactively address customer pain points.
• Use customer feedback, support data, analytics to drive product improvements.

Experience:

• Overall around 10-12 years of experience in product management with 7 years of relevant experience as Agile Product Owner or product manager ideally in chemical manufacturing eco system.
• in product ownership and customer success management.
• Must Have Certification: CSPO (Certified Scrum Product Owner)

Skill Type:

Domain:

• Product Ownership
• Customer Success Management
• Customer Experience Strategy
• Business value realization

Technical:

• Deep knowledge in Agile methodologies (Scrum/Kanban)
• Knowledge of project tracking tools (JIRA, Azure DevOps)
• Exposure to CRM (Salesforce)
• Familiarity with data analytics and customer usage metrics

Soft Skills:

• Strong communication skills (verbal and written)
• Strong Interpersonal Skills

Education & Certifications (Preferred)

• Bachelor’s degree in Engineering, Computer Science, Business Analytics Technology, or related field

The pay range for this role is $90,000- $130,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”