What are the responsibilities and job description for the Sales Account Executive position at Tech Impact?
Position summary
The Senior Account Executive (SAE) is the strategic and commercial relationship leader for a named portfolio of Tech Impact’s most important MSP customers. The SAE builds trusted relationships with executive leaders and decision makers, learns each organization’s mission, programs, operating priorities, risks, and growth goals, and connects those needs to practical technology strategies and Tech Impact solutions. This is not a routine account-service or ticket-escalation role. A Junior Account Manager provides day-to-day account and customer services; the SAE leads business-level discovery, strategic planning, opportunity development, and the customer’s journey through complex buying decisions.
What you will do
- Build multi-threaded relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers across the assigned portfolio.
- Lead structured business discovery to understand mission outcomes, program delivery, workforce needs, funding and budget constraints, operational bottlenecks, risk tolerance, and change readiness.
- Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps with clear priorities, budgets, owners, and next decisions.
- Lead executive business reviews that connect service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes.
- Identify, qualify, and nurture expansion opportunities; develop a value case; coordinate technical discovery; and lead opportunities through proposal, decision, and close.
- Partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing to bring the right expertise to each client conversation.
- Work in close partnership with the Junior AM, maintaining clear ownership while ensuring a consistent, well-documented customer experience.
- Monitor account risk and renewal readiness, coordinate recovery plans, maintain an accurate forecast and CRM record, and escalate issues early.
- Represent Tech Impact onsite and at nonprofit/customer events; use in-person engagement for discovery, executive alignment, planning, and key decisions.
- Bring portfolio insight back to Tech Impact to improve packaging, positioning, adoption, and delivery of strategic services.