Client Account Manager (MSP)

Strategic Client Account Manager (Managed Service Provider)

Status: Hourly | Full Time | In-office with regular client travel

Compensation: $27.00-$32.00/hour base pay plus commission opportunities (current target variable compensation is approximately $10,000 annually)

Reports To: Sales Department Manager

Position Summary:

Tech Guardian is seeking a Strategic Account Manager to inherit and grow an established portfolio of approximately 20 managed clients representing end users across the Inland Empire. This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and recommendations for common opportunities while partnering with sales engineering on more complex designs.

This is a relationship-owner role first. Success comes from building trust, leading roadmap conversations, identifying practical technology improvements, advancing opportunities with discipline, and expanding accounts through excellent client service and referral-based growth.

What You Will Own:

· Serve as the primary relationship owner for an assigned portfolio of managed clients.

· Meet regularly with clients in person and remotely to review priorities, identify risks, and maintain strong satisfaction.

· Lead account reviews, roadmap discussions, and multi-quarter planning conversations.

· Identify and develop opportunities tied to lifecycle management, security, infrastructure, productivity, and service improvements.

· Independently handle standard opportunities such as workstation refreshes, Microsoft 365 and licensing changes, backup renewals, firewall renewals, and standard stack updates.

· Partner with sales engineering for design-heavy, nonstandard, or higher-complexity opportunities.

· Present recommendations, proposals, and business cases clearly to client stakeholders.

· Manage opportunity workflow, deadlines, follow-up, and margin awareness from discovery through close.

· Work closely with the assistant account manager on purchasing, reporting, scheduling, and opportunity administration.

· Build vendor and supplier relationships and make effective use of available incentives and programs.

· Expand existing accounts and generate referral-based new business opportunities.

Must-Have Qualifications:

· 3 years of experience in account management, client success, consultative sales, or a similar client-facing role in an MSP, IT services, or B2B technology environment.

· 2 years of experience growing accounts, managing revenue responsibility, or advancing technology solution opportunities.

· Strong customer service, meeting leadership, presentation, and follow-through skills.

· Ability to organize multiple opportunities, priorities, and deadlines without losing momentum.

· Comfort discussing common MSP solutions and translating business needs into practical recommendations.

· Technical fluency across core MSP offerings and the judgment to know when to engage a sales engineer or architect.

· Strong communication, problem-solving, and critical-thinking skills.

· Ability to adapt quickly, work well under pressure, and maintain a professional client presence.

Preferred Qualifications:

· Experience with Microsoft 365, endpoint lifecycle planning, backup, networking, firewalls, and security offerings.

· Experience building account plans, quarterly business reviews, or multi-year technology roadmaps.

· Experience working with vendor quoting, supplier programs, or incentive structures.

· Prior experience collaborating with presales engineers, solution architects, or project teams.

· Previous experience working for a managed service provider is strongly preferred.

What Success Looks Like:

· Become a trusted advisor to the assigned client base and maintain strong client satisfaction.

· Keep the opportunity pipeline organized, active, and well-communicated.

· Increase wallet share and account retention through relevant, well-positioned recommendations.

· Reduce unnecessary presales dependency by independently driving standard opportunities.

· Build realistic 12-month account plans and longer-term roadmaps that align with client needs and business goals.

Work Environment and Reporting:

· Based out of the Lake Elsinore office; this is not a remote position.

· Regular travel three or more days per week to client sites throughout the Inland Empire.

· Reports to the Sales Department Manager

· Typical schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday

· Must be able to pass a drug test.

Compensation and Benefits:

· Hourly base pay of $27.00 to $32.00 per hour.

· Commission opportunities; current target variable compensation is approximately $10,000 annually.

· Competitive benefits package available after 90 days.

· Access to top-tier training and peer groups.

About Tech Guardian:

Tech Guardian is an award winning Managed Service Provider serving small and midsize businesses throughout the Inland Empire. With more than 20 years in business, the company focuses on long-term client relationships, dependable service delivery, and practical technology guidance that helps clients operate more efficiently and securely.

How to Apply:

Apply only at: https://www.techguardianmsp.com/careers/

After your application and resume are reviewed, qualified candidates may be invited to complete additional assessments as part of the hiring process.