What are the responsibilities and job description for the IT Business Consultant C. Advanced position at Tech Army?
INTERVIEW= Onsite / Virtual
JOB TYPE= Onsite
Scope of Services
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.
5 Education
Bachelor's Degree in Computer Science or another related field.
Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.
6 Experience
7. Primary Job Duties/ Tasks
The activities this candidate will be tasked with include, but are not limited to the following:Other duties as assigned
8. Job Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.
9. General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
Quality Assurance: Knowledge of the ideologies, techniques, and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
JOB TYPE= Onsite
Scope of Services
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.
5 Education
Bachelor's Degree in Computer Science or another related field.
Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.
6 Experience
- 7 years of combined IT and business experience
- 3 years in business analysis, project management, or IT planning roles
- Experience working with senior leadership and cross-functional teams
- Background in both technical and business environments
7. Primary Job Duties/ Tasks
The activities this candidate will be tasked with include, but are not limited to the following:
- Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions
- Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints
- Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria
- Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts
- Create user guides, process documentation, and self-service resources
- Implement automated feedback collection and analysis procedures
- Develop continuous improvement workflows and enhancement tracking systems
- Must complete daily reporting activities
8. Job Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
- Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes
- Knowledge of business analysis methodologies and requirements gathering techniques
- Knowledge of project management principles and lifecycle methodologies
- Knowledge of IT infrastructure, systems architecture, and emerging technologies
- Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations
- Knowledge of organizational change management and stakeholder engagement strategies
- Knowledge of data analysis and reporting tools and techniques
- Knowledge of vendor management and procurement processes
- Skill in facilitating meetings, workshops, and stakeholder engagement sessions
- Skill in written and verbal communication with technical and non-technical audiences
- Skill in developing business cases and supporting documentation
- Skill in process development, documentation, and improvement
- Skill in data analysis, trend identification, and performance metrics reporting
- Skill in negotiation and conflict resolution across multiple business units
- Skill in translating business requirements into technical specifications
- Skill in using project management and demand management software tools
- Ability to prioritize competing demands and manage multiple projects simultaneously
- Ability to analyze complex business problems and recommend appropriate solutions
- Ability to work independently with minimal supervision and high initiative
- Ability to build and maintain effective relationships with diverse stakeholders
- Ability to adapt to changing business priorities and technology environments
- Ability to think strategically while managing operational details
- Ability to influence decision-making without direct authority
- Ability to maintain confidentiality and handle sensitive business information
- Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management
- Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture
- Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
- Ability to follow established processes and practices.
- Ability to adhere to compliance standards.
9. General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
- Self-Management: Must have the initiative to derive the next steps of an assignment with little guidance.
- Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others, as well as take comprehensive notes.
- Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations, or resolve a problem.
- Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
- Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
- Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
- Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
- Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly.
- Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
