Field Service Manager

Field Service Manager

123 Equipment Solutions – A Tech24 Company

Location: Norfolk, VA

Compensation Range: $100,000 to $120,000

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1^st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center 

At 1-2-3 Equipment Solutions, we are dedicated to providing top-quality restaurant equipment and supplies. Our mission is to support the culinary industry with reliable products that enhance efficiency and performance.

Position Summary

The HVACR Field Service Manager is responsible for leading and developing a team of field technicians to deliver high-quality service, improve operational efficiency, and support business growth. This is a hands-on, field-focused leadership role that requires strong technical expertise, leadership capability, and a focus on continuous improvement. The ideal candidate has a strong background in commercial HVAC, refrigeration, foodservice equipment, proven leadership skills, and a passion for developing technicians and improving operational efficiency.

Key Responsibilities:

Service Quality and Customer Satisfaction

• Ensure consistent delivery of high-quality service across all customer interactions
• Reduce callback rates and repeat service visits
• Address and resolve customer concerns in a timely and professional manner
• Build and maintain strong customer relationships
• Assist technicians with troubleshooting complex HVACR and refrigeration issues
  

Operational Execution

• Drive timely completion of service calls with a target of improving toward a 2–4 day average
• Improve first-time fix rates and reduce multi-trip service calls
• Partner with dispatch to optimize scheduling and workflow efficiency
• Monitor technician utilization and overall team performance toward a goal of 80
• Instill the importance of safety in the workplace with a goal of zero at fault accidents

Team Leadership and Development

• Lead, coach, and develop a team of field technicians
• Conduct regular ride-alongs to assess performance and provide feedback
• Evaluate technician skill levels and implement development plans
• Support recruiting, hiring, and onboarding of new technicians
• Foster a culture of accountability, safety, and continuous improvement

Business and Field Operations

• Assess and maintain truck stock and equipment readiness
• Ensure compliance with safety standards and company policies
• Develop a strong understanding of branch operations and business goals
• Partner cross-functionally with sales, talent acquisition, and leadership teams

Qualifications:

Required

• Minimum of 5 years of field service experience in the HVACR industry preferably in the commercial environment
• Minimum of 2 years of leadership or management experience
• Strong technical knowledge in a service environment
• Proven ability to develop and lead teams
• Strong communication, organization, and problem-solving skills

Preferred

• Experience in a high-volume or multi-location service environment
• Familiarity with dispatch systems and service management tools

Compensation Transparency

The advertised pay range for this position is $100,000 to $120,000.  Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall ,qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/