What are the responsibilities and job description for the End User Support Specialist position at TECEZE?
Requirement Detail's:
Job Title: End User Computing (EUC) technician
Location: Anaheim, California, United States
This position is contract role
Job Summa
ryThe End User Computing (EUC) Level 1 technician is responsible for providing first-level technical support to end users for hardware, software, and IT-related issues. The role includes troubleshooting desktops, laptops, printers, and basic network connectivity issues while ensuring smooth IT operations for user
s.Key Responsibiliti
- esProvide Level 1 technical support for end users via phone, email, or ticketing system
- s.Troubleshoot desktop, laptop, printer, and peripheral issue
- s.Install, configure, and maintain Windows operating systems and basic application
- s.Assist users with password resets, account unlocks, and access issue
- s.Support Microsoft Office / O365 applications and email troubleshootin
- g.Diagnose and resolve basic network connectivity issues (LAN/Wi-Fi
- ).Install and configure software applications and security update
- s.Maintain and update IT asset inventor
- y.Escalate complex technical issues to Level 2 or specialized IT team
- s.Provide on-site or remote support to ensure minimal downtime for user
s.Required Skil
- lsBasic knowledge of Windows OS (Windows 10/1
- 1)Understanding of Active Directory (basic user managemen
- t)Knowledge of Microsoft Office / Office 3
- 65Basic network troubleshooting knowled
- geExperience with ticketing tools (ServiceNow, Jira, etc.) is a pl
- usGood communication and problem-solving skil
lsEducati
- onBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience