What are the responsibilities and job description for the Residential Account Manager position at TEC?
BASIC JOB SUMMARY:
The main purpose of this job is to grow the residential customer base through new accounts, add on sales, and service upgrades, in our local market area as well as fringe area build out. Job requires familiarity with advanced industry concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.
- Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environment.
- Responsible for selling into the fringe market areas to expand and grow residential base.
- Stay abreast of company products and industry trends to best meet the needs of the customer.
- Demonstrate the ability to continually improve communication, negotiation, and closing skills that lead to interpreting customer needs while effectively promoting company products/services and securing service agreements to obtain revenue growth.
- Update and maintains customer accounts information with customer notes, calls, documents, as well as spreadsheets and reporting documents.
- Responsible for obtaining and maintaining up-to-date customer record information including but not limited to contact information, updated CPNI, email, and alternate phone contacts as necessary.
- Interact with customers to build relationships that promote satisfaction in TEC brands and products leading to referrals.
- Research, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management.
- Coordinate and assist with Sales and Customer Relations to ensure the satisfaction and security of customers.
- Attend functions such as chamber events, community sponsored events, TEC marketing events, as a TEC representative.
- Demonstrate willingness to remain flexible in work scheduling to achieve necessary call results.
- Serve as a team player working well with customers, business sales team, and other departments within TEC organization.