What are the responsibilities and job description for the Front Desk Representative position at TEC/MFE?
Front Desk Representative Position
We’re seeking an energetic, motivated and friendly Front Desk Representative to join our team. From greeting patients to answering phone calls, you’ll be one of the first staff members our patients interact with, so strong customer service skills are a must!
If you’re interested in working as a Front Desk Representative for us, read on to see what we’re looking for.
Front Desk Representative Responsibilities
- Greet all patients, assisting them with their visit
- Schedule appointments
- Address all patient questions and concerns
- Answer all phone calls, redirecting calls to the proper party as needed
- Manage incoming and outgoing mail, including packages
- Verify insurance and collect money from patients
- Monitor office supply inventory and order supplies, including special requests from staff
- Keep a neat and tidy front desk area
- Check, sort, and forward general inbound emails/faxes
- Provide additional administrative support as needed, including file management and special projects
Front Desk Representative Requirements
- Previous experience in health care or similar role preferred
- High school diploma
- Must be a strong team player and willing to constantly learn
- Ability to use office equipment, including printers, fax machines and scanners
- Superb multitasking and organizational skills
- Great problem-solving skills
- A friendly, customer service-oriented personality
- Fantastic communication skills
Benefit Package:
- Health Insurance
- 401-K
- Dental/Vision/Life Insurance
- Bonus / Birthday Rewards
- Positive, Friendly culture